Summary
Overview
Work History
Education
Skills
Education And Specialized Training
Awards
Timeline
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LATONYA DAVIS

Novi,MI

Summary

◼ Superior interpersonal skills: identifies and understands personal values of superiors, peers and others ◼ Sixteen (16) years of experience as a law enforcement professional ◼ Experienced in scheduling, deploying, and training ◼ Proficient in analyzing crime, identification of emerging trends and strategizing to address the issue ◼ Natural leadership ability ◼ Possesses a high degree of technical knowledge in the field of law enforcement and best police practices ◼ Highly experienced in establishing meaningful, effective relationships with the residential, educational, and business community ◼ Customer service oriented and experienced ◼ Highly trained and experienced in crowd control management ◼ Trained in the detection and prevention of terrorism ◼ Technically skilled in Microsoft Office Suite (Word, Excel and PowerPoint) ◼ Knowledge of office operations ◼ CPR/First-aid certified

Overview

39
39
years of professional experience

Work History

Assistant Director of Operations

CLG & ASSOCIATES, LLC
05.2021 - Current
  • Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
  • Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
  • Effectively communicating/problem-solving with peers and subordinates
  • Assist HR with screening/interviewing potential candidates
  • Conducted new employee orientation
  • Responsible for training of all new guards
  • Ensure all security systems i.e., burglar/panic alarm and CCTV are operational
  • Monitoring of guards to ensure proper security screening Scheduling of guards to ensure proper coverage
  • Planning and executing security guidelines and policies Completes performance evaluations as required
  • Overseeing the team to ensure security guidelines, procedures and policies are being followed

Receptionist

EQ EDUCATION
01.2020 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Leasing Consultant

BEZTAK/OAKLAND MANAGEMENT
03.2020 - 03.2021
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.

Security Officer II

Prince George's County Sheriff Department
11.2018 - 01.2020
  • Maintains and provides security at checkpoints in the County Courthouse
  • Direct and control the flow of incoming visitors to security checkpoints by providing screening instructions
  • Monitors/operates various surveillance equipment including x-ray machine, walk through-metal detector, handheld magnetometer as a means of scanning visitors for weapons and prohibited items
  • Confiscates prohibited items/contraband while following proper disposal procedures
  • Assists in directing/controlling evacuations caused by fire alarms or any other emergency situations
  • Conducts security checks inside the courthouse, secure doors, windows and access areas
  • Interacts with the public in a professional manner while providing assistance, directions and responding to inquiries
  • Monitors and adequately operates the CCTV system

Executive Concierge

Bozzuto Property Management
05.2016 - 11.2018
  • Responded effectively to resident inquiries related to property issues/concerns
  • Resolved resident complaints within scope of authority; otherwise referred matter to management.
  • Coached, mentored and provided training to other members of the resident services team
  • Assisted with planning and execution of resident events and activities
  • Recorded all significant information/occurrences while utilizing the required databases/logs
  • Received/recorded and distributed all incoming packages
  • Monitored and adequately operates the CCTV system
  • Organized/maintained front desk logs, package room
  • Scheduled/reserved property amenities for residents

Security Officer, Level 3

MGM National Harbor
07.2016 - 05.2018
  • Responds effectively to guest inquiries related to property/local area while providing excellent guest service
  • Resolves guest complaints within scope of authority; otherwise refers matter to management. Notifies supervision and/or security of all unusual events, circumstances, missing items or alleged thefts
  • Ensures the personal safety and security of team members, guests and hotel/casino property/all assigned areas
  • Patrols the grounds and checks the premises for suspicious occurrences to prevent theft, violence, rule infractions, fire and safety hazards
  • Checks ID cards of persons appearing underage entering the casino according to property specifications
  • Provides information and directions to guest and explains rules and regulations
  • Interacts with the public in a professional manner while providing assistance, directions and responding to inquiries
  • Assists with unruly guest and criminals in combative situations by de-escalating and/or escorting off property
  • Guards monetary transactions between Table Games and Cage operations
  • Responds to medical emergencies, property damage, thefts, accidents and miscellaneous complaints
  • Completes and submits incident reports resulting from accidents, illnesses, damage, thefts occurring on property
  • Serves as security dispatcher: receives emergency and non-emergency calls and records significant information, addresses problems and request by transmitting information or providing solutions, prioritize calls according to urgency and importance, enter data in computer system, maintain logs/records of calls, activities and other information
  • Monitors and adequately operates the CCTV system

Police Officer

Detroit Police Department
03.1999 - 03.2015
  • Facilitator and coordinator for the Detroit Police Department's Secondary Employment program designed to complement regular police patrol and provide a safe environment for businesses and citizens through the use of fully certified Detroit Police Officers
  • Established/implemented office procedures and processes
  • Created documents/forms to address specific needs of the department
  • Vetted businesses and screened officers for program participation
  • Established and maintained employee payroll functions
  • Managed monthly invoicing to businesses
  • Electronic scheduling and placement of over 700 police officers
  • Managed accounts that generated over $600,000 of revenue to the City of Detroit
  • Established Standard Operation Procedures from which an operations manual was derived
  • Reviewed and verified documents submitted for the Chief's review and/or approval
  • Liaison for the Chief of Police with respect to the Mayor's Office, other City entities; law enforcement agencies, and the residential and business community when requesting the Chief's presence or assistance
  • Coordinated and maintained the Chief's appointment schedule
  • Prepared general communications on behalf of the Chief: letter of condolences to Police Department members; other law enforcement constituents; and residents involved in police-community relations
  • Served as a patrol officer working a scout car: answered emergency calls for service from residents and businesses; respond to and conduct on scene traffic accident investigations; respond to and maintain crime scenes for police investigators
  • Provided assistance to supervision and patrol administration with review of documentation required to establish probable cause for arrests, prisoner injury investigations, traffic accident investigations and other required documentation in accordance with policies and procedures
  • Performed prisoner care and record keeping
  • Provided administrative support to covert officers working in various capacities in enforcement against illegal narcotic activity
  • Reviewed all arrests and investigative reports prior to submission to the officer in charge of the bureau
  • Performed timekeeping, filing, and other office operational functions

Patient Service Support Coordinator

Visiting Nurse Association
05.1986 - 02.1999
  • Provided advocacy support services and assistance with patient benefits
  • Provided medical billing coding and transcription functions and created other medical correspondence that facilitated successful compensation for medical services received by the patience
  • Promoted positive physician/patient relationships

Support Staff/File Clerk

Visiting Nurse Association
05.1986 - 08.1989
  • Responsibilities included direct communication with patience and insurance agencies to facilitate receipt of insurance payment for medical services
  • Duties also included data entry, medical coding, processing hospital referrals, logistical support to physicians on staff
  • Primary duties as file clerk included maintenance of patience records

Education

Associates Degree - Liberal Arts

Oakland County Community College
Farmington Hills, MI
01.2009

State of Michigan Certified Law Enforcement Officer - Patrol Officer

Detroit Police Department Metropolitan Law Enforcement Academy
01.1999

Skills

  • Superior interpersonal skills
  • Experience in scheduling
  • Experience in deploying
  • Experience in training
  • Proficient in analyzing crime
  • Identification of emerging trends
  • Strategizing to address issues
  • Natural leadership ability
  • Technical knowledge in law enforcement
  • Best police practices
  • Establishing meaningful relationships
  • Customer service oriented
  • Crowd control management
  • Detection and prevention of terrorism
  • Technically skilled in Microsoft Office Suite
  • Knowledge of office operations
  • CPR/First-aid certified
  • Operations oversight
  • Workforce planning
  • Schedule oversight
  • Process improvement
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Decision-making
  • Staff training/development
  • Task prioritization
  • Recruitment and hiring
  • Operations management
  • Staff management
  • Scheduling
  • Hiring and onboarding
  • Schedule management
  • Staff training
  • Written communication

Education And Specialized Training

  • Associates Degree (Cum Laude), Liberal Arts, Oakland County Community College, Farmington Hills, MI, 2009
  • State of Michigan Certified Law Enforcement Officer, Patrol Officer, Detroit Police Department Metropolitan Law Enforcement Academy, 1999
  • Certificates, Medical Insurance Biller, Crockett Vocational Center, Detroit, MI
  • Certificates, Physical Therapy Technician, Crockett Vocational Center, Detroit, MI

Awards

  • Letter of Recognition for Outstanding Performance Detroit Police Department (2006)
  • Chief's Super Bowl Unit Citation for Performance Detroit Police Department (2006)
  • Chief's Rosa Parks Citation and Performance Award Detroit Police Department (2005)
  • Letter of Recognition for Outstanding Performance Detroit Police Department (2004)
  • Commendation-Arrest for Home Invasion I Detroit Police Department (2000)

Timeline

Assistant Director of Operations

CLG & ASSOCIATES, LLC
05.2021 - Current

Leasing Consultant

BEZTAK/OAKLAND MANAGEMENT
03.2020 - 03.2021

Receptionist

EQ EDUCATION
01.2020 - 08.2021

Security Officer II

Prince George's County Sheriff Department
11.2018 - 01.2020

Security Officer, Level 3

MGM National Harbor
07.2016 - 05.2018

Executive Concierge

Bozzuto Property Management
05.2016 - 11.2018

Police Officer

Detroit Police Department
03.1999 - 03.2015

Patient Service Support Coordinator

Visiting Nurse Association
05.1986 - 02.1999

Support Staff/File Clerk

Visiting Nurse Association
05.1986 - 08.1989

State of Michigan Certified Law Enforcement Officer - Patrol Officer

Detroit Police Department Metropolitan Law Enforcement Academy

Associates Degree - Liberal Arts

Oakland County Community College

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LATONYA DAVIS