Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

LaTonya D Gary

Maywood,IL

Summary

Security Professional with a proven track record at Allied Universal Security Services, specializing in electronic surveillance and client relationship management. Enhanced security operations through meticulous investigation documentation and effective premises patrol. Demonstrated leadership in high-stakes environments while significantly improving safety protocols through advanced visitor tracking expertise. Committed to delivering excellence in security management and operations.

Overview

18
18
years of professional experience

Work History

Security officer/Dispatcher

Securitas USA
12.2020 - Current
  • Managed access control systems effectively.
  • Safeguarded premises by identifying criminal behavior and regulation breaches.
  • Monitor and control entrances and exits to and from assigned premises in order to prevent unwanted or unauthorized attendance.
  • Report and document security statues
  • Maintain active presence and operate security equipment effectively.
  • Coordinated dispatch operations for trucking firms.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Concierge/Security Professional

Allied Universal
02.2020 - 12.2020
  • Managed access control processes efficiently.
  • Customer service
  • Conducted routine safety inspections.
  • Conducted continuous monitoring of security cameras.
  • Generated employee identification badges.
  • Cyber security protocols
  • Logged requests for housekeeping, pest eradication, and facility repairs.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Acted as a liaison between hotel management and guests to address special needs or concerns.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Security Shift Supervisor

Landmark Protective services
Irving, Tx
02.2019 - 02.2020
  • Oversaw security protocols.
  • Customer service
  • Executed safety inspections.
  • Supervised patrol assignments.
  • Processed payroll accurately and efficiently.
  • Utilized CCTV systems to ensure compliance with security protocols.
  • Oversaw shift staff, ensuring duties aligned with company policies.
  • Assessed risks associated with special events taking place at the facility.
  • Evaluated performance of security staff and provided constructive feedback.
  • Developed strategies to improve overall security operations, including staff training initiatives.
  • Provided security services for a variety of clients, including large corporate events.

Security Shift Supervisor

Iidon Security Services
Irving, TX
08.2017 - 02.2020
  • Access control
  • Customer service
  • Performing Safety inspections
  • Oversee patrol duties
  • Payroll
  • CCTV monitoring
  • Supervised shift personnel, ensuring all duties were carried out in accordance with company policies and procedures.
  • Assessed risks associated with special events taking place at the facility.
  • Evaluated performance of security staff and provided constructive feedback.
  • Developed strategies to improve overall security operations, including staff training initiatives.

Security officer

Allied Universal Security Services
Chicago, IL
09.2011 - 08.2017
  • Access Control
  • Customer service
  • Creating security profiles
  • Develop and implementing security procedures
  • Oversee patrolling duties
  • Perform safety inspection
  • Cctv monitoring
  • Datacenter protocols
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Identified suspicious activity to determine appropriate response.
  • Performed first aid and CPR when necessary during emergency situations.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Maintained accurate logs of all security related activities.
  • Enforced access control measures in accordance with established procedures.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.

Security officer

Securitas USA
06.2009 - 09.2011
  • Access control
  • Identify suspicious activities and guard against illegal actions , such as violence, threats, thefts criminal behavior and regulation breaches
  • Monitor and control entrances and exits to and from assigned premises in order to prevent unwanted/unauthorized attendance
  • Report and document security statues
  • Actively manage and perform actions to secure an environment such as patrols, investigations, active presence and operation of security equipment
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Identified suspicious activity to determine appropriate response.

Security officer

Inter-con Security services
06.2007 - 06.2009
  • Strengthened security through effective access control.
  • Opened common area to the public in the morning, greeted customers and employees
  • Informed patrons about rule infractions.
  • Contacted emergency services during critical incidents.
  • Operated extensive monitoring systems for security.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

Education

Certified Security officer Certificate -

Security Training Center
01.2005

High school diploma -

Academy of Scholastic Achievement
01.2002

Skills

  • Visitor tracking
  • Investigation documentation
  • Stationary surveillance
  • Electronic surveillance
  • Premises patrol

Key Qualifications

  • Projects strong customer service skills- Active listener, easily adapts to job duties.
  • Strong interpersonal and communication skills- effectively interact with people of different ages and cultures.
  • Strong problem solving- Good judgement and prioritization.
  • Over seven years of practical experience working as a security officer.
  • Hands-on experience in handling emergency situations in terms of medical emergencies providing CPR when necessary.
  • In-depth knowledge of preparing reports in order to be able to report to management.
  • Proficient in Microsoft word and Excel.

Timeline

Security officer/Dispatcher

Securitas USA
12.2020 - Current

Concierge/Security Professional

Allied Universal
02.2020 - 12.2020

Security Shift Supervisor

Landmark Protective services
02.2019 - 02.2020

Security Shift Supervisor

Iidon Security Services
08.2017 - 02.2020

Security officer

Allied Universal Security Services
09.2011 - 08.2017

Security officer

Securitas USA
06.2009 - 09.2011

Security officer

Inter-con Security services
06.2007 - 06.2009

Certified Security officer Certificate -

Security Training Center

High school diploma -

Academy of Scholastic Achievement

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LaTonya D Gary