Latonya Dixon
The Bronx,NY
Summary
Extensive Senior Housing coordinator with a solid background in serving the Homeless for over 16 years. Skilled with collaborating and providing case manager support focused on intense case management and exceptional client services for Indvidual's and families facing homelessness. Seasoned in team leadership and staff productivity. Committed to fostering professional growth within the housing teams while maintaining high levels of accuracy and compliance with housing program and contact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Housing HUD Coordinator
Gmhc
New York, New York
07.2024 - Current
- Assisted with the development and implementation of housing policies and procedures.
- Attend, support and moderate case conferences with housing case managers, clients, and providers.
- Provide support to the case management with client services, including, but not limited to, counseling, health care linkages, advocacy, entitlements management, etc.
- Review and ensure the case manager team meet all contract deliverable services (home visits, advocacy, escorts, groups, counseling sessions etc.) are met for the HOPWA and HUD housing contacts.
- Attend all HUD COC and GMHC meetings and events as assigned.
- Ensure staff and clients have a strong understanding of the Terms and Conditions of Tenancy.
- Review, Support and ensure all contract deliverable services (home visits, advocacy, escorts, groups, counseling sessions are met for the HOPWA and HUD housing Contracts.
- Ensured all additional assigned duties and were completed in a time manner.
Senior HUD Case Manager
Gmhc
New York, NY
11.2022 - 07.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Facilitated group sessions and workshops for clients on various topics.
- Assisted clients in setting realistic goals and developing action plans.
Hopwa Case Manager
Gmhc
New York, NY
01.2020 - 11.2022
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate medical, mental health, and social services.
- Developed and maintained relationships with community resources and service providers.
- Identified barriers to client success and developed strategies to overcome them.
Education
High School Diploma -
University Heights School
Bronx, NY06-1989
Some College (No Degree) - Human Services
Monroe College
The Bronx, NYSkills
- Excellent communication skills and attention to detail
- Ability to comply with all facilities policies, procedures and protocols
- Exceptional People management skills & Bilingual
- Experienced supervising case managers and Maintenance team and team builder
- Ability to apply effective assessments, trainings and team counseling techniques
- Knowledgeable of Microsoft Office, Excel, CARES, Ecompass, TREAT, CAPS, AWARDS and NYCHA portal
- Excellent knowledge of all Housing vouchers HVC, EHV, SV, HUD VASH, HASA and CityFheps
Certification
- Mandated Reporter
- Opioids Certified
- CPR Certified
- Food Protection Certification
Languages
Spanish
Professional
Timeline
Senior Housing HUD Coordinator
Gmhc
07.2024 - Current
Senior HUD Case Manager
Gmhc
11.2022 - 07.2024
Hopwa Case Manager
Gmhc
01.2020 - 11.2022
High School Diploma -
University Heights School
Some College (No Degree) - Human Services
Monroe College
Similar Profiles
Yismely JaquezYismely Jaquez
Group Leader at Acacia NetworkGroup Leader at Acacia Network
ANITA LAMPTEYANITA LAMPTEY
Receptionist at Mac's SuitesReceptionist at Mac's Suites
Joaquin FletcherJoaquin Fletcher
Photographer/Video Editor at FreelancePhotographer/Video Editor at Freelance
Stacey VazquezStacey Vazquez
Facilitator/ Mentor at North East LGBTQ BIPOC Beekeepers Mentorship ProgramFacilitator/ Mentor at North East LGBTQ BIPOC Beekeepers Mentorship Program
Erica RamjohnErica Ramjohn
Senior HUD Certified Housing Counselor at Child & Family ServicesofEasternVAdba/The UpCenterSenior HUD Certified Housing Counselor at Child & Family ServicesofEasternVAdba/The UpCenter