Summary
Overview
Work History
Education
Skills
Timeline
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LaTonya England

Livonia,MI

Summary

Accomplished Branch Manager with a proven track record at JP Morgan Chase, enhancing customer satisfaction and driving revenue growth through strategic leadership and relationship management. Skilled in sales and excellent time management. Energetic and resourceful professional proficient in program management and team leadership.

Overview

38
38
years of professional experience

Work History

Branch Manager

Citizens Bank
12.2021 - Current
  • Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintain friendly and professional customer interactions.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Community Home Lending Advisor

JPMorgan Chase
04.2021 - 11.2021
  • Coordinated closely with other departments such as marketing, sales, and operations to achieve organizational objectives in a cohesive manner.
  • Educated customers on loan options and requirements, helping them navigate complex application processes with ease.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Submitted loan applications to underwriter for verification and recommendations.

Branch Manager, Vice President(retired)

JPMorgan Chase
11.1986 - 04.2021
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.

Education

Business Administration And Management

Wayne State University
Detroit, MI

Skills

  • Excellent time management skills
  • Relationship building and management
  • Verbal/written communication
  • Sales professional

Timeline

Branch Manager

Citizens Bank
12.2021 - Current

Community Home Lending Advisor

JPMorgan Chase
04.2021 - 11.2021

Branch Manager, Vice President(retired)

JPMorgan Chase
11.1986 - 04.2021

Business Administration And Management

Wayne State University

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LaTonya England