Latonya Ford
Hanceville,AL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Hub Specialist
Sequence Health
12.2022 - Current
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
Automotive Detail Manager
Wash N Shine Detail Shop
07.2007 - 12.2022
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled costs to keep business operating within budget and increase profits.
Education
GED -
Wallace State Community College - Hanceville
Hanceville, AL05.2003
Skills
- Policy and Procedure Adherence
- Intergy
- Slack
- Outlook
- Paycor
- CRM Software
- Microsoft Word
- Citrix
- Epic
- eClinical Works2
- Hyperspace
- Teams
- Spark
- CxOne Incontact
- Advanced MD
- Brand Representation
- Microsoft Excel
- Coordination
- Typing Proficiency
- Office Equipment Proficiency
- Critical Thinking
- Call Triaging
- Staff Training
- Multi-Line Telephone Operation
Timeline
Hub Specialist
Sequence Health
12.2022 - Current
Automotive Detail Manager
Wash N Shine Detail Shop
07.2007 - 12.2022
GED -
Wallace State Community College - Hanceville