Latonya Fuller
Memphis,TN
Summary
Professional Administrative Assistant skilled in executing administrative duties to support and enhance effectiveness of senior-level executives in fast-paced business environment. Demonstrated success interacting with internal and external organizations. Proficient in Word, Excel, PowerPoint, Outlook and several other applications and maintains high degree of confidentiality in handling sensitive materials.
Overview
17
17
years of professional experience
Work History
Support Services Analyst-Schedule/Planner
City of Memphis
07.2022 - Current
- Analyze and process payroll and personnel documentation
- Maintain employee payroll and personnel files
- Utilize specialized knowledge to resolve citizen complaints, create Service Request for citizens
- Interact with 311 to resolve citizen complaints
- Maintain, sort, and archive other administrative files as required
- Maintains vendor files; verifies proper interface to general ledger; assists with resolution of discrepancies
- Assist with monitoring or tracking payments for proper documentation
- Assist supervisor with various tasks
- Review of appropriation statements - Assist with maintaining budget
- Review Invoices, create Check Request, submit for approval, and submit for payment
- Keep and maintain record of purchasing, supplies, and materials ordered
- Plan and schedule repair jobs while collaborating with TN811
- Create and distribute daily worksheet
- Assist citizens with sewer related complaints
- Collaborate with inspection team to assure that tasks are ready for crew.
Patient Scheduling Coordinator
Margaret West Comprehensive Breast Center
01.2018 - 04.2024
- Supervise team assuring that all incoming phone calls and emails regarding scheduling appointments are answered in timely manner
- Promotes high level of customer/ patient satisfaction during patient interactions
- Supervise flow of fax inquires from provider offices to assure that all documentation and payment is met upon patient arrival
- Verify demographic and insurance information for accuracy
- Responsible for coordinating and scheduling office visits and radiology tests
- Interface internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding needs of patients
- Pulls information from EMR and records necessary information (i.e
- Co-pay, labs, etc.)
- Pre-certs outside tests and generates QCL for medical records to send all appropriate records
- Obtains medical records, films and/or slides prior to new patient visit
- Provides general assistance to patients as they make requests
- Schedule patient appointments for imaging and clinic visits
- Provides doctors' excuses as needed
- Cross-trains with other front desk positions.
- Answered phone calls and messages for six providers at the Cancer Center, scheduling appointments, and handling patient inquiries.
Triage Appeal Representative- Clinical Coordinator
UnitedHealth Group
04.2010 - 05.2018
- Manage the general claims process by analyzing, researching, investigating, and resolving various problems with claims and grievances
- Enter customer/patient information into various tracking systems and created reports for managers
- Communicate and negotiate with providers to solve issues and disputes in a timely fashion
- Supported Managers and Case Managers with daily duties and processed patient info for the East, West and Middle TN regions
- Processed admissions and discharge info; verified eligibility and assigned patients to Case Managers
- Supported the Integrated Care Coordination Team with correspondence, data entry, administrative duties, customer relations and community outreach
- Entered customer data and created quarterly state reports for TN Care, Manage CHF and COPD.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
Regional Office Assistant
Fresenius Medical Care
09.2007 - 05.2009
- Worked closely with the Regional Vice President regarding daily office management and administrative duties, drafting correspondence, appointments, meetings, and staffing issues
- Acted as Personal Assistant by traveling with the RVP, arranging meetings, coordinating events and managing the day-to-day schedule
- Managed the admissions paperwork and supported the Assistant Director and Regional Vice President with administrative duties
- Scheduled appointments, dialysis treatment, processed customer claims and patient information.
- Coordinated and scheduled meetings and appointments.
Skills
- Communications
- Microsoft Suite
- Professionalism
- Patient Care
- Provider Relations
- Customer Relations
- Office Management
- Billing
- Problem Solving
- Critical Thinking
- Team Leadership
- Payroll
- Decision Making
- Data Processing
- Idea Development and Brainstorming
- Finance
- Workflow Analysis
- Incident Reporting
- Continuous Improvement
Education And Certifications
- Associates Degree Medical Office, Concorde Career College
- Code of Conduct & Business Ethics
- Health Insurance Portability & Accounting
- Fraud, Waste & Abuse
- Telephone Etiquette
Personal Information
Title: Medical Office Specialist Executive Administrative Assistant
Timeline
Support Services Analyst-Schedule/Planner
City of Memphis
07.2022 - Current
Patient Scheduling Coordinator
Margaret West Comprehensive Breast Center
01.2018 - 04.2024
Triage Appeal Representative- Clinical Coordinator
UnitedHealth Group
04.2010 - 05.2018
Regional Office Assistant
Fresenius Medical Care
09.2007 - 05.2009