LaTonya Garrett

• Serve as a mentor to new team members, providing coaching and guidance on customer engagement strategies.

• Resolve complex customer issues efficiently by identifying root causes and implementing effective solutions.

• Support multiple customer interactions across chat, calls, and text channels, ensuring timely and satisfactory resolutions.

• Assist team leads in performance monitoring, identifying improvement areas, and suggesting process enhancements.

• Maintain adherence to company policies, including attendance, punctuality, and compliance standards.

• Consistently exceed performance metrics, including customer satisfaction scores and resolution rates.

• Managed escalated customer retention cases, negotiating solutions to increase customer loyalty.

• Provided leadership support by assisting team members with difficult calls and customer concerns.

• Trained new hires on customer service protocols, product knowledge, and retention strategies.

• Assisted in tracking team performance metrics and identifying areas for improvement.

• Successfully exceeded department goals for productivity, quality assurance, and customer satisfaction.

• Supervised shift operations, ensuring smooth workflow and high-quality customer service.

• Trained new employees on cash handling, food preparation, and customer engagement.

• Managed order flow, collaborating with kitchen staff to maintain efficiency during peak hours.

• Maintained cleanliness and compliance with food safety standards.

• Assisted in training new overnight stockers on inventory management and safety protocols.

• Led a small team in organizing and stocking merchandise, ensuring efficient product placement.

• Provided customer assistance during night shifts, guiding them to desired products.

• Maintained inventory accuracy and reported damages or discrepancies to supervisors.