LaTonya Greer
Novi,USA
Summary
Responsible for the operational, financial and commercial performance of the hotel. Manager skills with the ability to motivate staff members. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.
Overview
13
13
years of professional experience
Work History
Front Office Supervisor
Shinola Hotel
Detroit, MI
08.2024 - Current
- As the Front Office Supervisor, I supervise the operations of the front desk to ensure an optimal level of service and hospitality to all the hotel guests.
- I perform other duties as assigned from various departments, requested or deemed by upper management.
- I lead by setting an example which models the company's culture and values that comply with the hotel's policies and procedures.
Assistant General Manager
Residence Inn by Marriott
Farmington Hills, MI
11.2021 - 08.2024
- As an Ambassador to the 111-room hotel who ensures that the guests are receiving an unparalleled guest experience.
- Provided assistance to the General Manager in all facets of daily operations, acting as manager on duty in the absence of the General Manager.
- Develops and implements plans that improve guest satisfaction and associate satisfaction.
Gallery Host Manager
Hyatt Place
Novi, MI
03.2017 - 03.2020
- As the Manager, I trained the hotel staff on ServSafe, Opera and Colleague Advantage Systems.
- Managed the hotel with the housekeeping and maintenance engineering staff.
- Performed sale inquiries for group blocks, hotel auditing of running accounting reports, planned work schedules and processed payroll submissions for accuracy.
- Laid Off Due to Pandemic
Guest Services Supervisor
Hawthorn Suites by Wyndham
Farmington, MI
03.2014 - 02.2017
- As the Guest Service Supervisor, I supervised and trained the front desk staff with managing housekeeping and breakfast staff.
- Maintained inventory for the hotel while establishing a strong relationship with the vendors for food ordering and hotel amenities.
- Handled special requests, guest's surveys and enrolled guests into Wyndham Rewards Program.
Front Desk Agent
Crowne Plaza Detroit-Novi
Novi, MI
02.2013 - 03.2014
- Overseeing the hotels daily operations with posting and running accounting reports.
- Performed customer service with making reservations, enrolling guests in the Priority Club Rewards Program.
- Administered credit card postings, chargebacks and adjustments.
Education
Bachelors - Business Administration
Davenport University
Livonia, MIIRS Tax Professional -
Department of Treasury Internal Revenue Service
El Paso, TXSkills
- Cost Containment
- Guest Relations
- Hotel Management
- Payroll
- Quality Assurance
- Team Building
References
Available upon request.
Timeline
Front Office Supervisor
Shinola Hotel
08.2024 - Current
Assistant General Manager
Residence Inn by Marriott
11.2021 - 08.2024
Gallery Host Manager
Hyatt Place
03.2017 - 03.2020
Guest Services Supervisor
Hawthorn Suites by Wyndham
03.2014 - 02.2017
Front Desk Agent
Crowne Plaza Detroit-Novi
02.2013 - 03.2014
Bachelors - Business Administration
Davenport University
IRS Tax Professional -
Department of Treasury Internal Revenue Service
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