La’Tonya Hagan
Sugar Land
Summary
I am able to use time management , organized, and file according documents. Im able to give great customer service.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Percepta Ford Motor Company
11.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Officer
CSC Security
04.2022 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Kids R Kids Academy
08.2022 - 01.2023
- Excellent age-appropriate communication
- Active listening
- Self-control and patience
- Time management
- Compassion
- Decision-making skills
- Physical stamina and perseverance
- Good sense of humor and ability to entertain
Sourcepoint Mortgage
09.2020 - 04.2021
- Provide professional customer service skills
- Help clients with questions in regards to mortgage
- Help first time mortgages understand how account works
- Escrowed each clients account
- Updated insurance for clients property
Home Depot
12.2017 - 10.2018
- Scan items and ensure pricing is correct
- Greet customers
- Take customers' orders
- Take coupons and scan correctly
- Dispense correct change
- Take money in the form of cash
Gary Job Corps
11.2016 - 04.2017
- Use computers for various applications, such mp my mom as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Arrange conference, meeting, or travel reservations for office personnel
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
Library volunteer
11.2014 - 02.2014
- Restock returned books
- Put movies and cd’s in order by number
- Help community people find their book, movies, or DVD’s
- I showed the people how to find any book on the computer and if it was still in stock
- I helped people log in to computer by using their id number on their library card
Education
Highschool -
Thurgood Marshall Highschool
01.2019
Office Administrator Certification -
Gary Job Corps
San Marcos, TX01.2017
Skills
- Communication
- Technical skill
- Organization
- Multitasking
- Speaking
- Customer and Personal Service
- Active Listening
- Critical Thinking
- Reading Comprehension
- English Language
- Time Management
- Writing
- Computers and Electronics
- Monitoring
- Customer service
- Product knowledge
Timeline
Customer Service Representative
Percepta Ford Motor Company
11.2024 - 03.2025
Kids R Kids Academy
08.2022 - 01.2023
Security Officer
CSC Security
04.2022 - 02.2025
Sourcepoint Mortgage
09.2020 - 04.2021
Home Depot
12.2017 - 10.2018
Gary Job Corps
11.2016 - 04.2017
Library volunteer
11.2014 - 02.2014
Highschool -
Thurgood Marshall Highschool
Office Administrator Certification -
Gary Job Corps
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