LaTonya Harper
Opelika
Summary
Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling; Expert in managing and identifying potential improvements for company products, using market research, and planning product requirements.
Overview
9
9
years of professional experience
Work History
Machine Leader
Baxter Healthcare
12.2018 - 11.2023
- Work in a fast-paced, high-speed environment, follow standardized work and adhere to safe work practices in a continuous improvement environment
- Perform necessary pre-operation activities to ensure proper equipment startup and operation on multiple pieces of equipment
- Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops
- Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials.
Customer Service Representative
Allstate
01.2021 - 04.2023
- Delivered high-quality customer service via email support platform ensuring top level service to continue corporate growth
- Updated company's database with new customer information and managed data retrieval of current customers, accurately and in a timely fashion
- Expressed compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences
- Developed procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
Product Support Specialist
Concentrix
01.2019 - 01.2021
- Tracked and managed internal and third-party application development or systems infrastructure change requests, including the related budgeting process
- Assisted in onboarding and providing ongoing support with other team members to effectively and efficiently solve users' issues provide ongoing support
- Served as a liaison between the customer and the software development team to resolve issues
- Developed and maintained product expertise and worked closely with other support and product team members to resolve user issues.
Customer Service Representative
Sykes
01.2017 - 01.2019
- Provided clients with details about the company's products or services
- Shared pieces of information like specifications, pricing, and available options
- Responded to client inquiries; Assisted customers in comparing products and services and advised them about which options to go with
- Listened to customer problems and suggested available solutions; In efforts to satisfy clients, I offered replacement items, refunds, or discounts on future purchases.
Technical Specialist
T-Mobile
01.2015 - 01.2017
- Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Designed user-friendly interfaces for custom applications, improving end-user satisfaction and adoption rates.
- Improved systems with addition of new features and infrastructure.
Education
High School Diploma -
Penn Foster
Scranton, PA02.2024
Skills
- Customer Care Expert
- People Management Skills
- Multitasking in Hectic Environment
- Showing Empathy
- Software Troubleshooting
- Data Entry
- Great Attention to Detail
- EHR/EMR medical systems
- Efficient in Greenway Prime Suite
- Chart Capture
- Ability to handle heavy call volume
- Transmit information via email/mail/fax
- Convert paper files to electronics
- Successful operation of switch board
- Manage backlog and translation from active to inactive
- Operate according to HIPPA Law
- Team Lead
- Medical Terminology
- Excellent Communication
- Active Listener
- Excellent Time Management
- Customer Service Practices
- Familiarity with company products
- Work under pressure
- Initiative and self-motivation
- Proven ability to manage conflict and escalated customer issues
Timeline
Customer Service Representative
Allstate
01.2021 - 04.2023
Product Support Specialist
Concentrix
01.2019 - 01.2021
Machine Leader
Baxter Healthcare
12.2018 - 11.2023
Customer Service Representative
Sykes
01.2017 - 01.2019
Technical Specialist
T-Mobile
01.2015 - 01.2017
High School Diploma -
Penn Foster