LaTonya Harper
Opelika,AL
Summary
Seasoned Customer Service professional with a 10 year track record of bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative- Remote
Regions Bank
11.2022 - 04.2024
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Claim Representative- Remote
Afni
05.2018 - 10.2022
- Enhanced customer satisfaction by providing timely and accurate claim resolutions.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Maintained accurate and up-to-date records of claim information for future reference.
- Reduced fraudulent claims by conducting thorough investigations and verifying information accurately.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Team Leader
Walmart
04.2014 - 05.2018
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence of high quality standards.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for teams; which helped in tracking progress towards targets.
Education
High School Diploma -
Penn Foster
Scranton, PA02.2024
Skills
- Customer Satisfaction
- Inbound and Outbound Calling
- Multitasking in Hectic Environment
- Microsoft Office Suite
- Data Entry and Analysis
- Claim Processing
- Verbal and Written Communication
- Collaborative Environments
- Banking Policies and Procedures
- Clerical Duties
- Complex Problem Solving
- Typing Proficiency (45 WPM)
- Quality Assurance
- Ability to Handle Heavy Call Volume
- Showing Empathy
- Attention to Detail
Timeline
Customer Service Representative- Remote
Regions Bank
11.2022 - 04.2024
Claim Representative- Remote
Afni
05.2018 - 10.2022
Team Leader
Walmart
04.2014 - 05.2018
High School Diploma -
Penn Foster