LaTonya Harris
Covington,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
VEHTECHNOLOGY INC.
CONYERS, GA
01.2012 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Professional Life Coach
CALLED TO INSPIRE CHRISTIAN LIFE COACHING LLC
COVINGTON , GA
01.2020 - 12.2023
- Provided one-on-one life coaching sessions to clients, helping them identify and achieve personal goals.
- Developed customized action plans for individual clients based on their unique needs and objectives.
- Facilitated group workshops to help participants learn new skills and strategies to improve their lives.
- Conducted assessments of client's current situation and identified areas of improvement.
- Created a safe, supportive environment for clients to share openly about their challenges and experiences.
- Advised clients on how to create healthy boundaries in relationships with others.
- Provided feedback to clients regarding progress made during each session.
- Kept detailed records of all services provided including notes from each session, assessment results, treatment plans..
- Ensured that services were provided in a timely manner while also meeting the highest standards of quality.
- Maintained confidentiality at all times while adhering to ethical guidelines set forth by professional organizations like ICF.
MEDICAL ASSISTANT
Emory University Hospital
Atlanta, GA
04.1998 - 04.2000
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
LOGISTICS AND ADMINISTRATION
U.S. Navy Deployment
BERKLEY , CA
06.1993 - 06.1997
- Monitored accounts receivable, payable activities to ensure timely payments, collections.
- Maintained records of fixed assets inventory ensuring proper depreciation calculations.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Organized and maintained records of inventory levels, deliveries, and orders.
- Assisted in the coordination of shipments, ensuring all documentation was accurate and up to date.
- Ensured proper storage of materials according to company regulations.
- Maintained communication with suppliers regarding order status and delivery schedules.
- Performed regular cycle counts to ensure accurate inventory management.
- Provided customer service support by responding to inquiries regarding shipment statuses or other logistics related issues.
Education
BACHELOR OF ARTS AND SCIENCES
Georgia State University
Atlanta, GA01-2009
Medical Assisting
MEDIX SCHOOL
Marietta, GA01-1996
SEAMAN RECRUIT - ADMINISTRATION
U. S. NAVY
Meridian, MS06-1993
Skills
- Quality Assurance
- Talent Development
- Account Management
- Project Management
- Schedule Coordination
- One Call Resolution
- Handling Escalations
- Complaint resolution
- Workflow Management
- Personnel training and development
- Customer Service
- Staff Management
- Staff Training
- New Hire Training
- Conflict resolution techniques
References
References available upon request.
Timeline
Professional Life Coach
CALLED TO INSPIRE CHRISTIAN LIFE COACHING LLC
01.2020 - 12.2023
Customer Service Manager
VEHTECHNOLOGY INC.
01.2012 - Current
MEDICAL ASSISTANT
Emory University Hospital
04.1998 - 04.2000
LOGISTICS AND ADMINISTRATION
U.S. Navy Deployment
06.1993 - 06.1997
BACHELOR OF ARTS AND SCIENCES
Georgia State University
Medical Assisting
MEDIX SCHOOL
SEAMAN RECRUIT - ADMINISTRATION
U. S. NAVY