LaTonya Hinton
Orlando,United States
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified clerical professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Dispatcher Office Assistant
Laconia Cab Company
The Bronx, NY
09.2017 - 02.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Went 100 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Trained 60t new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 85%.
Collections Specialist
Belle Atlantic
Newark DE, Delaware
02.1998 - 11.2014
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Submitted patient statements and medical billing to insurance companies.
- Helped nurses and doctors with patient procedures such as triage examinations. and sanitizing rooms
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Receptionist Clerk
NYCHA
Manhattan, New York
10.1995 - 05.1996
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
Education
Associate of Science -
Deltech
Wilmington DE05.1998
GED -
Evander Childs HS
Bronx NY06.1992
Skills
- Personnel Monitoring
- Spreadsheet Development
- Social Media Networking
- Business Correspondence
- Clerical Support
- Problem Assessment
- Document Scanning
- Accounts Payable and Accounts Receivable
- Customer Request Management
Timeline
Dispatcher Office Assistant
Laconia Cab Company
09.2017 - 02.2022
Collections Specialist
Belle Atlantic
02.1998 - 11.2014
Receptionist Clerk
NYCHA
10.1995 - 05.1996
Associate of Science -
Deltech
GED -
Evander Childs HS
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