LaTonya Holmes
Student
Rochester,NY
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
FC Associate
Amazon
Rochester, NY
10.2018 - Current
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Tier 1 Technical Support Agent
Concentrix
Rochester, NY
01.2017 - 11.2017
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations from various websites.
- Met all customer call guidelines including service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Xerox
Rochester, NY
05.2016 - 09.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
Customer Service Representative
Sutherland Global Services
Rochester, NY
09.2015 - 11.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Communicated professionally with colleagues, freelancers and clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Frederick Douglass High School
Rochester 06.2011 - 06.2012
Skills
System administration
Timeline
FC Associate
Amazon
10.2018 - Current
Tier 1 Technical Support Agent
Concentrix
01.2017 - 11.2017
Customer Service Representative
Xerox
05.2016 - 09.2016
Customer Service Representative
Sutherland Global Services
09.2015 - 11.2015
High School Diploma -
Frederick Douglass High School
06.2011 - 06.2012
Similar Profiles
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Sultan shah AliSultan shah Ali
Delivery driver at AmazonDelivery driver at Amazon
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Mekyhi CollierMekyhi Collier
Warehouse Associate at AmazonWarehouse Associate at Amazon
Linda WilcoxLinda Wilcox
Self Hire Community Support Staff at Heritage Christian ServicesSelf Hire Community Support Staff at Heritage Christian Services