LATONYA IVORY
Lithonia,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Centralized Telesitter
Wellstar Health System
Marietta, GA
04.2022 - Current
- The Telesitter role will primarily function as a constant remote monitor for patients requiring continuous observation
- The Telesitter's responsibility is to observe and report behaviors that may interrupt medically necessary therapies as well as patient safety and/or perceived changes in the patient's condition to appropriate health care team member(s)
- The Telesitter is also responsible for documenting the observed behaviors and need for redirection on paper or in the electronic medical records defined by policy.
Customer Service Cashier
Kroger
Atlanta, GA
09.2019 - 04.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately.
- Resolved customer complaints in a professional manner .
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Stand Attendant
Delaware North
Atlanta, GA
03.2017 - 05.2019
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting food items from the menu.
- Operated cash registers, accepted payments, and made changes accurately.
- Stocked shelves with merchandise and ensured that all displays were attractive.
- Ensured compliance with health and safety regulations in the kitchen area.
- Maintained a clean work environment by washing dishes, sweeping floors, and taking out garbage.
- Informed customers of daily specials and up-sell additional products when appropriate.
- Organized inventory of supplies to ensure adequate stock levels are maintained at all times.
Receptionist
Powell Coleman Funeral Home
Gary, IN
01.2005 - 10.2016
- Greeted visitors and provided them with assistance.
- Answering incoming calls, took messages, and transfer calls to the appropriate departments or personnel.
- Schedule appointments for clients,customers, and other visitors.
- Perform data entry tasks and to various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level anticipating needed supplies placing orders for supplies verifying receipt supplies.
- Manage all incoming mail distribution, carrier service, faxes, and photocopy and documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
Customer Service Representative
BEST WESTERN
Phoenix, AZ
05.2012 - 08.2014
- Booking and reserving rooms for guests calling in.
Cashier Customer Service Supervisor
KMART
Merrillville, IN
09.2010 - 04.2012
- Greeting customers entering the store to ascertain what each customer wanted or needed
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
GED - General
High School Equivalency
12.2002
Skills
- Health assessments
- Patient education
- Strong writing skills
- Strong communication skills both early and written
- Basic computer operation skills
- Data collection
- Consultative sales
- Inbound and outbound calling
- Appointment scheduling
- Product knowledge
- Data entry
- Project management abilities
- Customer service
- Filing
- Administrative support
- Call center operations
Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Centralized Telesitter
Wellstar Health System
04.2022 - Current
Customer Service Cashier
Kroger
09.2019 - 04.2022
Stand Attendant
Delaware North
03.2017 - 05.2019
Customer Service Representative
BEST WESTERN
05.2012 - 08.2014
Cashier Customer Service Supervisor
KMART
09.2010 - 04.2012
Receptionist
Powell Coleman Funeral Home
01.2005 - 10.2016
GED - General
High School Equivalency
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