Latonya Jackson
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Registration Assistant
Federation of State Medical Boards
Euless, TX
06.2012 - Current
- Register current applications for USMLE Step 3 examination
- Maintain call logs to create the monthly report of calls that come in to Customer Service.
- Process refunds for registrations, including checks, credit cards, wire transfer and EFT.
- Provide guidance and assistance to customers regarding the registration process.
- Provided customer service by answering incoming calls and responding to emails in a timely manner.
Examination Inquiry Specialist
Federation of State Medical Boards
Euless, TX
06.2007 - Current
- Assist physicians in applying for USMLE Step 3 examination by phone.
File Clerk
Federation of State Medical Boards
Euless, TX
01.2004 - Current
- Process files for USMLE Step 3 and prepare customized application packets to meet the specifications of licensing authorities.
- Filing USMLE Step 3 and general examination documents, running reports using Access and Excel, making new folders, preparing files to send to offsite storage, running mail machine as back up for the mail clerk, opening and distributing daily incoming mail.
- Retrieve requested files and deliver to appropriate personnel.
Data Entry/File Clerk
Cornerstone Staffing
Bedford, TX
01.2003 - 01.2004
- Data entry of Tax Bills for major companies using 10-key
Directory Assistance/CSR
Metro One
Dallas, TX
01.2002 - 01.2003
- Assist customers with obtaining telephone numbers, directions and movie times in a timely manner.
Data Entry
UICI Administrators
Irving, TX
01.2000 - 01.2002
- Data entry of Health Insurance claims for several accounts using 10-key.
Office/HR Manager
Kent Datacomm
Dallas, TX
01.1998 - 01.2000
- Acting HR Manager for the Dallas office
- Manage day to day operations.
- Initial employee screening, orientation, benefits, employee handbooks, employee status changes, reconcile timesheets, expense reports, distribution of payroll checks, explaining and enforcing company policies, maintaining employee files, reviewing incoming paperwork for completeness, alphabetizing, filing, procuring missing documents and making new employee files.
- Organize company functions, manage the budget for company functions, negotiate with contractors, fax, maintain office supplies and make travel arrangements.
Skills
- Information Verification
- Confidentiality
- Payment Processing
- Follow-Up Skills
- Problem-Solving
- File Maintenance
References
available upon request
Timeline
Registration Assistant
Federation of State Medical Boards
06.2012 - Current
Examination Inquiry Specialist
Federation of State Medical Boards
06.2007 - Current
File Clerk
Federation of State Medical Boards
01.2004 - Current
Data Entry/File Clerk
Cornerstone Staffing
01.2003 - 01.2004
Directory Assistance/CSR
Metro One
01.2002 - 01.2003
Data Entry
UICI Administrators
01.2000 - 01.2002
Office/HR Manager
Kent Datacomm
01.1998 - 01.2000
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