LaTonya Johnson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.

• Operated commercial vehicles in compliance with federal and state regulations.
• Conducted pre-trip and post-trip inspections to ensure vehicle safety and performance.
• Managed delivery schedules, optimizing routes for timely arrivals at destinations.
• Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
• Trained new drivers on company policies, safety protocols, and efficient driving practices.
• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Dropped and hooked trailers and changed configuration of equipment.
• Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

• Resolved customer inquiries promptly, ensuring high satisfaction levels and effective communication.
• Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
• Mentored junior staff on best practices for handling complex customer issues and escalations.
• Analyzed customer feedback to identify trends and recommend improvements to service protocols.
• Developed training materials for new hires, promoting a thorough understanding of customer support tools.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Able to lift 30 to 50 pounds

• Assembled components accurately and efficiently, meeting production deadlines consistently.
• Operated machinery and tools to ensure high-quality assembly processes.
• Collaborated with team members to optimize workflow and reduce downtime.
• Conducted quality checks on finished products to maintain standards.
• Trained new employees on assembly techniques and safety protocols.
• Collaborated with team members to meet production deadlines and maintain a consistent workflow.
• Met daily quotas consistently by always working hard and efficiently with little downtime.
• Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
• Helped implement lean management directives for continuous production improvement.
• Changed out equipment, tools and materials to set up new production runs.