LATONYA JOHNSON
Mound Bayou,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Retail Management
Woods Brothers Inc.
06.2002 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Managed approximately 30 incoming calls and emails per day from customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to quality teams.
Unit Secretary
Bolivar Medical Center
06.2000 - 05.2002
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments for 20+ residents.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Arts - Business Management
Delta State University
Cleveland, MS12.2024
Skills
- Task delegation
- Multitasking and Organization
- Problem-Solving
- Customer Response
- Customer Service
- Outstanding Communication Skills
- Data-driven decision making
- Relationship building
- Store operations
- Shift Scheduling
- Competitor Monitoring
- Promotional Planning
- POS Systems
- Customer Service Management
Timeline
Retail Management
Woods Brothers Inc.
06.2002 - Current
Unit Secretary
Bolivar Medical Center
06.2000 - 05.2002
Bachelor of Arts - Business Management
Delta State University