Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Software
Languages
Interests
Websites
Timeline
BusinessAnalyst
LaTonya Jones

LaTonya Jones

Memphis,TN

Summary

Dedicated professional with a proven track record at The Baddour Center, enhancing the quality of life for individuals with disabilities. Skilled in customer service and patient care, demonstrating exceptional empathy, attention to detail, and reliability. Achieved significant improvements in client satisfaction and safety, underscoring a commitment to excellence and compassionate support.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier

Hobby Lobby
04.2024 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Direct Support Professional/Home Coordinator

The Baddour Center
07.2022 - 02.2024
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Residential Aide

Reflections Memory Care
10.2019 - 08.2020
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Care Assistant

Help at Home
10.2013 - 08.2016
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.

Home Health Aide

Community Care Systems, Inc.
10.2008 - 08.2009
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Education

BBA - Business Administration And Management

Western Governors University
Salt Lake City, UT
07-2029

Medical Assistant Certificate - Medical Assistance

Midwest Technical Institute
East Peoria, IL
05-2010

High School Diploma -

J.Z. George High
North Carrollton, MS
05-1998

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Attention to detail
  • Decision making aptitude
  • Reports and documents
  • Multitasking and organization
  • Clear communication
  • Merchandise exchange
  • Hospitality and accommodation
  • Honest and dependable
  • Problem-solving
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy

Accomplishments

    Dean's List ( College)

    Healthy Living Overachiever Award (April 2023)

    Sparkle DSP of the month (Feb 2023)

Certification

  • CPR/AED Certification
  • First Aid Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Trust in the LORD with all thine HEART and lean not unto thine own understanding, in all thy ways acknowledge him (LORD) and he shall direct thy paths
Proverbs Ch. 3 verses 5-6

Software

Microsoft Excel

Spreadsheets

PowerPoint

Instant messaging

Languages

English
Full Professional

Interests

Learning new things

Traveling

Timeline

Cashier

Hobby Lobby
04.2024 - 06.2024

Direct Support Professional/Home Coordinator

The Baddour Center
07.2022 - 02.2024

Residential Aide

Reflections Memory Care
10.2019 - 08.2020

Care Assistant

Help at Home
10.2013 - 08.2016

Home Health Aide

Community Care Systems, Inc.
10.2008 - 08.2009

BBA - Business Administration And Management

Western Governors University

Medical Assistant Certificate - Medical Assistance

Midwest Technical Institute

High School Diploma -

J.Z. George High

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LaTonya Jones