Latonya Jones

• Assisted clients with daily living activities, enhancing comfort and independence.
• Implemented safety protocols to minimize risks during caregiving activities, enhancing overall client safety.
• Assisted disabled clients to support independence and well-being.
• Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
• Managed patients'' personal hygiene needs, promoting dignity and cleanliness throughout care provision.
• Administered medication as prescribed, ensuring proper dosage and timely intake.
• Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
• Transported clients for medical and personal outings.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Utilized universal precautions and infection control principles in all aspects of care.

• Skilled at working independently and collaboratively in a team

Worked well in a team stting, providing support and guidance.

• Assisted with patient intake, ensuring accurate data collection and record maintenance.
• Performed vital signs and basic lab tests, enhancing patient care quality.
• Supported physicians during examinations, contributing to effective clinical processes.
• Managed medical supply inventory, ensuring availability of essential resources.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assisted in managing daily store operations to ensure smooth customer experiences.
• Resolved customer inquiries and complaints, maintaining high satisfaction rates.
• Collaborated with management on staff scheduling for operational efficiency.
• Monitored compliance with company policies to uphold standards across the store.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Assisted customers in selecting plants and gardening supplies, enhancing overall shopping experience.
• Maintained knowledge of seasonal products to provide informed recommendations to customers.
• Streamlined inventory management processes, ensuring timely restocking of essential items.
• Trained new sales associates on customer service best practices and product knowledge.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.