Latonya Jones-Connors
Pensacola,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
30
30
years of professional experience
Work History
Wellness Support Coordinator
Children's Home Society Of Florida
04.2019 - Current
- Worked with school staff, Community Health Northwest medical staff, other local agencies to answer student/parent referral questions and resolve problems.
- Track and maintained completed HUB referral records and report weekly data for University Center Florida reports.
- Coordinated wellness meetings and events for community outreach with healthcare partners.
- Oversaw appointment scheduling and coordinated with School Principal and Assistant Principal and healthcare partner for dental and vision.
- Served as notes taker and typist of meeting minutes for C.A. Weis Operational , Data, and Cabinet meetings helping archive proceedings.
- Trained new Navigators, Navigator Supervisor, and other statewide Wellness Support Coordinators on Wellness Support Coordinator position.
- Conducted ongoing reviews of wellness program financial systems to assess cost control measures.
- Provided backup to S.A.I.L Academy front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Superintendent Commander's Support Staff,
United States Air Force, USAF
02.2013 - 09.2014
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate departments.
- Appointed sponsors to incoming personnel and followed up to verify satisfaction and address outstanding concerns.
- Assisted personnel with making copies, sending faxes, and filing paperwork.
- Communicated with Military Personnel Center on behalf of staff to ensure performance reports updated and personnel records accuracy for promotional boards.
- Resolved customer complaints with diplomatic and courteous communication.
- Assisted personnel with navigating personnel programs.
- Assisted civilian personnel submitting time sheet and troubleshooting issues with Civilian Personnel Center.
- Managed paper and electronic filing systems by creating file plans, routing various documents, labeling and filing documents.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized Commander's Calls and assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported Squadron Resource Advisor by coordinating each department chief on office supplies.
- Coordinated with Hospital to schedule appointments for medical, dental, and fitness assessment for all military personnel.
- Managed squadron training program.
Personnel Specialist (varies of Position)
United States Air Force, USAF
09.1993 - 01.2013
- Trained to cover other personnel staff duties to facilitate office management.
- Updated and maintain personnel related files and records and established archives to support internal audits.
- Assisted with design and implementation of Personnel Specialist career field training for Commander's Support staff and Military Personnel Flights.
- Assisted supervisors with performance management and offered recommendations for approach and process.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Facilitated personnel discharge and retirement process and relay pertinent information to appropriate personnel benefits.
- Monitored personnel recognition programs.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Education
Bachelor of Arts - Children And Society
University of West Florida
Pensacola, FL08.2018
Associate of Applied Science - Human Resource Management
Community College of The Air Force
Montgomery, AL07.2009
Skills
- Customer Interaction
- Ongoing Assessments
- Professional Development
- Microsoft Excel
- Team Goals
- HIPAA Regulations
- Emergency Situations
- Improvement Plans
- Team Support
- Conflict Resolution Techniques
- Mental Health Referrals
- Knowledge Base
- Operational Support
- Partnership support
Timeline
Wellness Support Coordinator
Children's Home Society Of Florida
04.2019 - Current
Superintendent Commander's Support Staff,
United States Air Force, USAF
02.2013 - 09.2014
Personnel Specialist (varies of Position)
United States Air Force, USAF
09.1993 - 01.2013
Bachelor of Arts - Children And Society
University of West Florida
Associate of Applied Science - Human Resource Management
Community College of The Air Force
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