Latonya Kearse
College Park,GA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Tax Preparer
Jda Tsg
12.2023 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients..
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained compliance by adhering to current tax laws and regulations.
Insurance Agent
ResultsCX
08.2023 - 01.2025
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Finalized sales and collected necessary deposits.
Quality Assurance Analyst
ResultsCX
11.2022 - 01.2023
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Insurange Agent
DBGA
05.2019 - 06.2021
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
Education
Associate of Arts - Nursing
Technical College Of The Low-Country
Beaufort,SCNo Degree - Insurance And Risk Management
Kaplan Business School
Philadelphia, PANo Degree - NMLS Safe Exam
Mortagage Educators And Compliance
RemoteSkills
- Document preparation
- Local, state, and federal tax returns
- Quality assurance management
- Performance metrics
- Data analysis
- Licensed insurance agent
- Professionalism and ethics
Timeline
Tax Preparer
Jda Tsg
12.2023 - Current
Insurance Agent
ResultsCX
08.2023 - 01.2025
Quality Assurance Analyst
ResultsCX
11.2022 - 01.2023
Insurange Agent
DBGA
05.2019 - 06.2021
Associate of Arts - Nursing
Technical College Of The Low-Country
No Degree - Insurance And Risk Management
Kaplan Business School
No Degree - NMLS Safe Exam
Mortagage Educators And Compliance
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