LATONYA KEY
Charlotte,NC
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Remittance Processor
Randstad/ JP Morgan Chase
Charlotte, NC
01.2023 - Current
- Processed high-volume remittance transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Monitored transaction workflows to identify discrepancies and resolve issues promptly, enhancing operational efficiency.
- Trained junior staff on best practices for remittance processing, fostering a collaborative work environment.
- Implemented process improvements that reduced processing errors and enhanced overall productivity within the team.
Flight Attendant
Piedmont Airlines
Charlotte, NC
06.2023 - 02.2026
- Ensured the safety and security of passengers during all phases of flight.
- Provided excellent customer service to enhance the overall travel experience.
- Created a welcoming and comfortable environment for passengers pre-flight, in-flight, and post-flight.
- Demonstrated strong communication skills to convey safety procedures and address passenger inquiries.
- Maintained a professional and calm demeanor in high-pressure situations.
- Managed onboard safety and emergency procedures for over two hundred pax.
- Delivered exceptional customer experience to ensure high ratings on trips.
- Maintained strict compliance with federal aviation safety rules and laws.
- Resolved complex passenger disputes through calm communication and finesse.
- Coordinated with flight deck crew to maintain safe and timely operations.
Business Execution Consultant
Wells Fargo
Charlotte, NC
10.2022 - 04.2023
- Coordinated with internal teams and external stakeholders to support business growth through development of new features.
- Identified key objectives to re-establish long term plans to meet goals.
- Conduct zoom meetings with lines of business within the Wholesale Lending Group on policy and procedures.
- Update policies to ensure the bank mitigate risks within the Wholesale Lending Group in Risk Management (RSCA).
- Once procedures have been created, they are then reviewed by management and then published.
Mortgage Loan Processor 1
Better.com
Charlotte, NC
10.2021 - 08.2022
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Answer questions and advise customers regarding loans and transactions.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
Control Associate
Signature Consultants
Charlotte, NC
06.2021 - 09.2021
- Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms RCSAEvaluate analytical methods and procedures to determine how they might be improved.
- Identify quality problems and recommend solutions.
- Interpret test results, compare them to established specifications and control limits, and make recommendations on appropriateness of data for release.
Data Management Consultant
MassMutual
Charlotte, NC
06.2019 - 12.2020
- Work with internal business partners to research foreign and domestic entities.
- Using research tools to determine if these entities are legitimate.
- If so, we create one golden record copy, if not the record is sent back to the internal business partner for more information.
- Once the record has been created it is then stored in the bank's system.
- Update all account record information based on research within WCIS.
- Create a Jira ticket for any system issues that can later be used to track and resolve data management issues.
Senior Operations Specialist
LPL Financial
Charlotte, NC
01.2015 - 06.2019
- Process investment applications for branch advisors.
- Quality inspects each application for demographic errors and pricing errors.
- Process annuity and mutual fund applications.
- Verify customer's signature and advisor signature before sending to compliance.
- Conduct staff meetings with operation personnel to introduce new investment products.
- Train new team members on day-to-day functions.
- Compile, sort and verify the accuracy of data before it is entered.
- Led cross-functional teams to streamline workflows and boost efficiency.
- Optimized supply chain processes to reduce annual costs by twenty parts.
- Managed complex operational projects while meeting strict deadlines daily.
- Implemented new quality control standards to improve service output rates.
Education
Bachelor of Arts (B.A) - Business Administration
Strayer University
Charlotte, NC12-2021
Skills
- Senior Investment Operations Skills
- Risk Management
- Mortgage Loan Processing
- Flight Attendant Training
- Conflict Resolution
- Operations Training
- Quality Assurance
- Staff training and development
- Curriculum development
- Policy and Procedure Writer
- Quality assurance and control
- Customer service
- Data Entry
- Customer Service
- Microsoft Office
- Banking
Accomplishments
- Participated in various training sessions and workshops, leading to a job promotion as a result.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
- Certified Flight Attendant Piedmont Airlines June 2023-February 2026,
Interests
Volunteering, Travels
Timeline
Flight Attendant
Piedmont Airlines
06.2023 - 02.2026
Remittance Processor
Randstad/ JP Morgan Chase
01.2023 - Current
Business Execution Consultant
Wells Fargo
10.2022 - 04.2023
Mortgage Loan Processor 1
Better.com
10.2021 - 08.2022
Control Associate
Signature Consultants
06.2021 - 09.2021
Data Management Consultant
MassMutual
06.2019 - 12.2020
Senior Operations Specialist
LPL Financial
01.2015 - 06.2019
Bachelor of Arts (B.A) - Business Administration
Strayer University