Overview
Work History
Timeline
Generic

LaTonya Lassic

Stanley,NC

Overview

2020
2020
years of professional experience

Work History

Virtual Customer Service Agent

Walmart.com
New Boston
10.2019 - 01.2020
  • Created reports summarizing customer interactions using data analytics tools.
  • Provided customer service for clients through virtual chat and email platforms.
  • Processed payments, refunds, exchanges, returns, cancellations, and credits in a timely manner.
  • Utilized various software programs to track customer data and trends in order to make informed decisions regarding service improvements.
  • Responded promptly to client queries via phone calls or emails.
  • Assisted customers with inquiries, product orders, and technical support issues.
  • Developed strategies to enhance the overall customer experience.
  • Conducted research to identify solutions and provide accurate information to customers.
  • Monitored customer satisfaction levels and identified areas of improvement.
  • Resolved customer complaints in a professional manner.
  • Participated in training sessions designed to improve technical skills related to virtual service provision.
  • Ensured compliance with relevant regulations governing virtual services operations.
  • Collaborated with team members to develop strategies for improving overall customer experience.
  • Provided guidance on system navigation techniques for customers who are new or unfamiliar with the platform used by the company's virtual services department.
  • Updated knowledge base materials regularly based on changing industry trends.

Administrator

Sanctuary Global Ministries
Detroit, Michigan
10.2014 - 09.2018
  • Managed office supplies inventory and placed orders when necessary.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Maintained filing system for important documents such as contracts and invoices.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Prepared reports on various projects for management review.
  • Created presentations with Microsoft PowerPoint for management team members.
  • Performed data entry tasks into computer databases from paper documents.
  • Responded promptly to customer complaints in a professional manner.
  • Supported departmental activities by providing clerical assistance.
  • Prepared presentations using Microsoft Office Suite applications.
  • Updated databases with new employee information, job changes and terminations.
  • Designed forms and templates to streamline workflow processes within organization.
  • Provided general administrative support to staff members.
  • Processed payroll information according to established guidelines.
  • Answered incoming calls and responded to customer inquiries.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Assisted with budget preparation and tracking of expenses.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Coordinated meetings, conferences, travel arrangements.
  • Processed payroll and managed employee records, ensuring compliance with legal requirements.
  • Improved office organization by developing filing system and customer database protocols.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Coordinated scheduling and logistics for staff meetings and corporate events.
  • Conducted performance evaluations and recommended training programs for staff development.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Analyzed operational processes and recommended improvements to enhance efficiency.
  • Implemented filing systems to improve document organization and retrieval.

Customer Service

Summit Academy High School
Romulus, Michigan
08.2013 - 01.2016
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Developed strategies for improving customer service processes.
  • Provided customer service assistance when requested.
  • Provided customer service support to clients.
  • Developed customer service procedures, policies and standards for customer service department.
  • Managed customer service inquiries and complaints.
  • Greeted customers and provided excellent customer service.
  • Developed strategies for improving customer service standards.
  • Handled customer service inquiries in an efficient manner while providing excellent customer service.
  • Collaborated with senior customer service staff to identify areas for improvement in the customer service process.
  • Maintained high standards of customer service.
  • Developed processes for improving customer service operations.
  • Managed customer service inquiries, complaints, escalations.
  • Provided customers with friendly customer service.
  • Provided excellent customer service during transactions.

Customer Service Cashier

Taylor Exemplar Academy
Taylor , MI

Timeline

Virtual Customer Service Agent

Walmart.com
10.2019 - 01.2020

Administrator

Sanctuary Global Ministries
10.2014 - 09.2018

Customer Service

Summit Academy High School
08.2013 - 01.2016

Customer Service Cashier

Taylor Exemplar Academy

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LaTonya Lassic