Summary
Overview
Work History
Education
Skills
Certification
Timeline
Areas of Expertise
Barista

Latonya L. Fuller

Memphis,TN

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Support Services Analyst

City of Memphis
07.2022 - Current
  • Analyze and process payroll and personnel documentation
  • Assist supervisor with various task
  • Review of appropriation statements
  • Assist with maintaining budget
  • Review Invoices, create Check Request, submit for approval, and submit for payment
  • Keep and maintain record of purchasing, supplies, and materials ordered
  • Maintain employee payroll and personnel files
  • Utilize specialized knowledge to resolve citizens complaints, create Service Request for citizens
  • Interact with 311 to resolve citizen complaints
  • Maintain, sort, and archive other administrative files as required.
  • Maintains vendor files; verifies proper interface to general ledger; assists with resolution of discrepancies.
  • Assist with monitoring or tracking payments for proper documentation

Patient Scheduling Coordinator

Margaret West Comprehensive Breast Center
01.2019 - 07.2022
  • Supervise team assuring that all incoming phone calls and emails regarding scheduling appointments are answered in a timely manner.
  • Promotes a high level of customer/ patient satisfaction during patient interactions
  • Supervise the flow of fax inquiries from provider offices to assure that all documentation and payment is met Upon patient arrival.
  • Verify demographic and insurance information for accuracy
  • Responsible for coordinating and scheduling office visits and radiology test
  • Interface internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding the needs of patients
  • Answered phone calls and messages for six physicians Margaret West Breast Center, scheduling appointments, and handling patient inquiries.

Front Desk Clerk

Margaret West Comprehensive Breast Center
05.2018 - 01.2019
  • Pulls information from the EMR and records necessary information (i.e. co-pay, labs, etc.)
  • Pre-certs outside tests and generates QCL for medical records to send all appropriate records.
  • Obtains medical records, films and/or slides prior to new patient visit. Provides general assistance to patients as they make requests. Schedule patient appointments for imaging and clinic visits.
  • Provides doctors’ excuses as needed. Cross-trains with other front desk positions.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Triage Appeal Representative

UnitedHealth Group
04.2013 - 05.2018
  • Manage the general claims process by analyzing, researching, investigating, and resolving various problems with claims and grievances
  • Enter customer/patient information into various tracking systems and created reports for managers
  • Communicate and negotiate with providers to solve issues and disputes in a timely fashion
  • Enhanced company reputation by providing exceptional customer service and support.

United Health Group

Clinical Coordinator
03.2010 - 04.2013
  • Supported Managers and Case Managers with daily duties and processed patient info for the East, West and Middle TN regions
  • Processed admissions and discharge info; verified eligibility and assigned patients to Case Managers
  • Supported the Integrated Care Coordination Team with correspondence, data entry, administrative duties, customer relations and community outreach
  • Entered customer data and created quarterly state reports for TN Care, Manage CHF and COPD

Regional Office Assistant

Fresenius Medical Care
09.2008 - 05.2010
  • Worked closely with the Regional Vice President regarding daily office management and administrative duties, drafting correspondence, appointments, meetings, and staffing issues
  • Acted as Personal Assistant by traveling with the RVP, arranging meetings, coordinating events and managing the day-to-day schedule
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Education

Associates Degree - Medical Office

Concorde Career College
Memphis, TN
05.2003

Skills

  • MS Office Suite
  • Cerner
  • Trace
  • Kronos
  • UltiPro
  • MRS
  • UKG
  • GIS
  • Time management
  • Analytical thinking
  • Microsoft office
  • MS Excel
  • Customer service
  • Office administration

Certification

  • Code of Conduct & Business Ethics
  • Health Insurance Portability & Accounting
  • Fraud, Waste & Abuse
  • Telephone Etiquette

Timeline

Support Services Analyst

City of Memphis
07.2022 - Current

Patient Scheduling Coordinator

Margaret West Comprehensive Breast Center
01.2019 - 07.2022

Front Desk Clerk

Margaret West Comprehensive Breast Center
05.2018 - 01.2019

Triage Appeal Representative

UnitedHealth Group
04.2013 - 05.2018

United Health Group

Clinical Coordinator
03.2010 - 04.2013

Regional Office Assistant

Fresenius Medical Care
09.2008 - 05.2010

Associates Degree - Medical Office

Concorde Career College

Areas of Expertise

  • Communications
  • Professionalism
  • Patient Care
  • Provider Relations
  • Customer Relations
  • Office Management
  • Billing
  • Collections
  • Problem Solving
  • Critical Thinking
  • Team Leadership
  • Payroll

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