Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latonya Livingston

Charlotte ,North Carolina

Summary

Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.

Overview

18
18
years of professional experience

Work History

Technical Coach Team Lead

Accredo Specialty Pharmacy
Charlotte, NC
08.2022 - 03.2026
  • Training, coaching and strengthening Patient care Advocates performance Using the Teach versus Tell Method using the Standard operating procedure (SOP)
  • Assisting Patient Care Advocate with providing best course of Action to assist patients accurately and efficiently , assisting with service request, resolving customers inquires and complaints
  • Mentored junior coaches, providing guidance on coaching techniques and best practices
  • Working independently under limited supervision

Customer Service Representative -SME

Accredo Specialty Pharmacy
Charlotte, NC
07.2014 - 08.2022
  • Support with Various projects including assistance with training New hires
  • Handle inbound and outbound Client Calls and written correspondence with Oncology and Various other Specialty medications coordinating deliveries for medications, working with other operational departments to research and resolve issues

Products Specialist

Express Scripts Pharmacy
Charlotte, NC
09.2008 - 08.2022
  • Handle Customer service inquires from patients, providers, physicians, internal and external clients related to pharmacy benefits
  • Research and Resolve clients issues within a timely manner
  • Web Support, assisting patients with resolving issues on the expressscripts.com website

Education

High School Diploma -

Jared W Finney High School
Detroit, MI

No Degree - Business Administration

Detroit Business Institute
Detroit, MI

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Interpersonal relationships
  • Verbal and written communication
  • Team Training
  • Empathy development

Timeline

Technical Coach Team Lead

Accredo Specialty Pharmacy
08.2022 - 03.2026

Customer Service Representative -SME

Accredo Specialty Pharmacy
07.2014 - 08.2022

Products Specialist

Express Scripts Pharmacy
09.2008 - 08.2022

High School Diploma -

Jared W Finney High School

No Degree - Business Administration

Detroit Business Institute
Latonya Livingston