Summary
Overview
Work History
Education
Skills
Activities
Timeline
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LaTONYA MATTHEWS

Mobile,AL

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

16
16
years of professional experience

Work History

Patient Connection Center Supervisor

Piedmont Healthcare
06.2022 - Current
  • Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
  • Fostered a positive work environment through effective leadership skills and clear communication with employees.
  • Collaborated with management team to develop long-term goals for the center's success.
  • Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
  • Completed bi-weekly payroll for 42 employees.
  • Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.

Pre-service Supervisor

University of South Alabama Health System
09.2021 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Patient Navigation & Financial Counseling Supervisor

University of South Alabama Health System
05.2019 - 09.2021
  • Built strong relationships with community partners, facilitating referrals and resource sharing for clients in need.
  • Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
  • Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution.
  • Communicated with patients, ensuring that medical information was kept private.

Patient Navigation Coordinator

University of South Alabama Mitchell Cancer Institute
03.2015 - 05.2019
  • Works cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health and service focused organization; enrolls patients into Affordable Care health insurance or Medicare Part D plan.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Financial Counselor

University of South Alabama Healthcare System
09.2013 - 03.2015
  • Verified health insurance and obtain precertification or authorization for chemotherapy or radiation treatment; enrolled patients into the Affordable Care health insurance or Medicare Part D plan.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.
  • Stayed up-to-date on financial products and consumer rights.
  • Facilitated presentation and recommendation of services by optimizing client relationships.

Patient Financial Counselor

Springhill Medical Center
04.2013 - 09.2013
  • Obtained and scanned patient’s insurance/medical cards into the registration system
  • General knowledge of insurance guidelines and coverage to determine copay for emergency/outpatient/inpatient services.
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Educated patients on available financial assistance programs, guiding them through application processes when needed.

Patient Financial Advocate

Accretive Health Inc.
06.2011 - 04.2013
  • Facilitated the resolution of funding issues for self-pay hospital patients by ensuring the best chance of approval for Medicaid cases/Charity/Disability programs.
  • Bridged communication gaps between patients, providers, and payers to foster a collaborative environment focused on achieving positive financial outcomes.
  • Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
  • Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
  • Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.

Admissions Representative

Providence Hospital
08.2009 - 06.2011
  • Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
  • Completed at least 40 registrations per shift.

Office Assistance III/Office Manager

Mobile County Commission Animal Control
12.2008 - 08.2009
  • Improved communication efficiency as primary liaison between departments, clients and vendors
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

Master of Social Work -

The University of Alabama
Tuscaloosa, AL
12.2020

Bachelor of Science in Human Environmental Sciences -

The University of Alabama
Tuscaloosa, AL
05.2018

Master of Business Administration -

Purdue University Global
Chicago, IL
07.2012

Bachelor of Science in Business Administration -

University of South Alabama
Mobile, AL
12.2008

Associate of Science in General Business -

Bishop State Community College
Mobile, AL
05.1998

Skills

  • Team Management
  • Staff Discipline
  • Operations Management
  • Process Monitoring and Improvement
  • Policy Implementation
  • Employee Supervision
  • Recruitment and hiring

Activities

  • Volunteers as an animal transporter, 08/14 - Present
  • Received 'Crystal Ball Award', 04/03, 10/05, 06/06
  • Received numerous 'On the Spot' cash awards
  • Recipient of Black Sisters in Action Academic Scholarship
  • Recipient of the Dr. Martin Luther King Jr. Scholarship
  • Member of Phi Theta Kappa Society, Alpha Epsilon Nu Chapter
  • Member of Alpha Beta Kappa Honor Society, Delta Zeta Chapter
  • Volunteer, Save A Stray Animal Rescue, 12/11 - 08/14
  • Animal Rescue Transport, 09/11 - Present

Timeline

Patient Connection Center Supervisor

Piedmont Healthcare
06.2022 - Current

Pre-service Supervisor

University of South Alabama Health System
09.2021 - 07.2022

Patient Navigation & Financial Counseling Supervisor

University of South Alabama Health System
05.2019 - 09.2021

Patient Navigation Coordinator

University of South Alabama Mitchell Cancer Institute
03.2015 - 05.2019

Financial Counselor

University of South Alabama Healthcare System
09.2013 - 03.2015

Patient Financial Counselor

Springhill Medical Center
04.2013 - 09.2013

Patient Financial Advocate

Accretive Health Inc.
06.2011 - 04.2013

Admissions Representative

Providence Hospital
08.2009 - 06.2011

Office Assistance III/Office Manager

Mobile County Commission Animal Control
12.2008 - 08.2009

Master of Social Work -

The University of Alabama

Bachelor of Science in Human Environmental Sciences -

The University of Alabama

Master of Business Administration -

Purdue University Global

Bachelor of Science in Business Administration -

University of South Alabama

Associate of Science in General Business -

Bishop State Community College

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LaTONYA MATTHEWS