- Community Cleanup
- Supporting STEM education initiatives and mentorship programs
- I like working with my hands and fixing things
- Reading
- Adventure Travel
- Road Trips
LaTonya Mays-Terry
Blairs
Summary
Dynamic professional with extensive experience in training and customer service at Piedmont Access To Health Services. Proven ability in new hire training and creative problem solving, enhancing employee performance and satisfaction. Skilled in planning and coordination, I foster team collaboration and implement quality control measures to drive operational efficiency.
Overview
13
13
years of professional experience
Work History
PSR Trainer
Piedmont Access To Health Services
04.2017 - Current
- Assisted in developing training materials to enhance employee knowledge and skills.
- Supported the implementation of training programs for new hires, fostering quick adaptation.
- Organized training sessions, ensuring availability of resources and materials for effective learning.
- Collaborated with team members to identify areas needing improvement in workplace practices.
- Engaged participants through interactive activities, promoting active learning and retention.
- Maintained records of participant progress, contributing to performance evaluation processes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Adapted training approaches based on diverse learning styles to meet individual needs effectively.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Service Representative
LifeLock
02.2015 - 03.2017
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Managed high-volume calls, ensuring efficient service delivery and adherence to quality standards.
- Trained new team members on operational procedures and customer service best practices.
- Developed solutions for complex customer issues, improving overall service effectiveness.
Scheduling Coordinator
Nestle USA
05.2012 - 02.2015
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and efficiency.
- Developed and maintained tracking reports for project timelines and deliverables, enhancing visibility across teams.
- Collaborated with cross-functional teams to prioritize tasks, improving workflow effectiveness and communication.
- Implemented process improvements that reduced scheduling errors and enhanced overall operational efficiency.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
Bachelor of Science - Health Care Administration
Liberty University
Lynchburg, VA05-2019
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Professional appearance
- Hospitality service expertise
- Customer service
- Team collaboration
- Quality control
- Performance improvement
Accomplishments
- Supervised team of 30 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
PSR Trainer
Piedmont Access To Health Services
04.2017 - Current
Customer Service Representative
LifeLock
02.2015 - 03.2017
Scheduling Coordinator
Nestle USA
05.2012 - 02.2015
Bachelor of Science - Health Care Administration
Liberty University
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