Latonya Mcalister
Houston,TX
Summary
Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Overview
24
24
years of professional experience
Work History
Phlebotomist
Biolife Plasma Services
Pearland, TX
04.2024 - Current
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Identified patients using proper procedures prior to specimen collection.
- Participated in continuing education to stay current with phlebotomy practices.
Dialysis Technician
Fresenius Medical Care NA
Chicago, IL
04.2001 - 09.2025
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Assisted patients in understanding the dialysis process and answering their questions.
- Communicated effectively with patients, families, and healthcare professionals to enhance patient care.
- Responded to and managed emergency situations during dialysis treatments.
- Documented all patient information accurately in their medical records.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Participated in continuous education to stay updated on dialysis technology advancements.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Monitored patient reactions and machine operation during dialysis treatment.
Customer Service Representative
LoanStar Title Loans
Houston, TX
11.2023 - 06.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Maintained a high level of professionalism when dealing with difficult customers.
Dialysis Technician
DaVita
Chicago, IL
02.2014 - 06.2019
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Assisted patients in understanding the dialysis process and answering their questions.
- Updated knowledge of current trends in nephrology through continuing education courses.
- Responded to and managed emergency situations during dialysis treatments.
- Documented all patient information accurately in their medical records.
Education
Medical Assistant Diploma - Medical Assistant/Phlebotomy
Illinois School of Health Careers
Chicago, IL06-2001
High School Diploma -
Fenger Academy
Chicago, IL06-1996
Skills
- Donor screening
- EMR recordkeeping
- Medical records handling
- Patient confidentiality
- Blood collection
- Venipuncture
Timeline
Phlebotomist
Biolife Plasma Services
04.2024 - Current
Customer Service Representative
LoanStar Title Loans
11.2023 - 06.2024
Dialysis Technician
DaVita
02.2014 - 06.2019
Dialysis Technician
Fresenius Medical Care NA
04.2001 - 09.2025
Medical Assistant Diploma - Medical Assistant/Phlebotomy
Illinois School of Health Careers
High School Diploma -
Fenger Academy
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