Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Key Skills
Timeline
Generic
LaTonya Mcclary

LaTonya Mcclary

Corpus Christi

Summary

Dynamic Clinical Operations Coordinator at WellMed with a proven track record in strategic planning and staff development. Expert in regulatory compliance and quality metrics analysis, enhancing patient care coordination. Recognized for effective communication and leadership, driving operational efficiency and fostering a collaborative team environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Clinical Operations Coordinator

WellMed
Corpus Christi
08.2021 - Current
  • Supervises assigned personnel to ensure quality patient care, including forms and procedures as required
  • Monitors clinic workflow and schedule to ensure productivity standards are met
  • Administers clinic policies and procedures in a consistent and timely manner
  • Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
  • Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
  • Works with senior management to ensure operations and relations are effective
  • Attends required meetings and participated in committees as requested
  • Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
  • Ensures that offices for new and incoming physicians are ready and equipped
  • Coordinates staff work activities and serves as resource to medical management staff in various market(s)
  • Collects clinic performance and quality metrics and produces reports for management
  • Orders office and medical supplies and ensures enough are kept at all times
  • Coordinates conference calls and assist with preparation for meetings for medical management staff in market
  • Project Management experience with the ability to coordinate/schedule, independently facilitate Monthly Operational meetings with assigned providers, including creating agendas, taking meeting minutes and sending out summaries
  • Performs all other related duties as assigned

Field LVN

Nurses on Wheels Hospice
Corpus Christi
03.2019 - 08.2021
  • Providing basic nursing care, such as changing bandages, assisting with bathing and dressing, and helping with medication administration.
  • Administering prescribed treatments and therapies to manage pain and other symptoms.
  • Closely observing patients, evaluating their response to treatments, and documenting their status.
  • Reporting patient status, concerns, and changes to the supervising RN, advanced practice nurses, or physicians.
  • Collaborating with the healthcare team, including physicians, to plan and execute patient care.
  • Providing comfort and support to patients and their families, assisting them with coping and paperwork.
  • Maintaining accurate patient records and documentation of care provided.
  • Often performing care in the patient's home, skilled nursing facility, or other residential settings.

Health and Wellness Director

Brookdale Senior Assisted Living
Corpus Christi
11.2015 - 02.2019
  • Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care.
  • Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
  • Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.
  • Provides training and education to resident care associates on an ongoing basis with classroom in-service’s, and situation-specific training.
  • Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.
  • As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.
  • Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.
  • Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.
  • Performs on-site evaluations of residents admitted to alternate care environments for treatment and maintains contact with resident families with the intent of returning resident to Brookdale.
  • Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.
  • Evaluates residents; documents change in condition, and notifies executive director, physician, and resident’s legally responsible party/family of resident's condition and reactions.
  • Communicates with physicians regarding residents' status and condition changes. Ensures residents are prepared for physician appointments, prepares Physician Visit Form and reviews and updates resident chart.
  • Facilitates continuity of care for those residents receiving home health care, hospice services, and other third-party healthcare- related services.
  • Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.
  • Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
  • Participates in department quality improvement activities.
  • Assists in keeping the environment safe for associates to reduce the occurrence of Workers ‘Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
  • Shares on-call and manager on duty responsibilities/shifts as required.

LVN Field Nurse

DEL CIELO HOME CARE
Corpus Christi
05.2015 - 11.2015
  • Providing basic nursing care, such as changing bandages, assisting with bathing and dressing, and helping with medication administration.
  • Administering prescribed treatments and therapies to manage pain and other symptoms.
  • Closely observing patients, evaluating their response to treatments, and documenting their status.
  • Reporting patient status, concerns, and changes to the supervising RN, advanced practice nurses, or physicians.
  • Collaborating with the healthcare team, including physicians, to plan and execute patient care.
  • Providing comfort and support to patients and their families, assisting them with coping and paperwork.
  • Maintaining accurate patient records and documentation of care provided.
  • Often performing care in the patient's home, skilled nursing facility, or other residential settings.

Office Manager/Administrative Assistant

Physical Therapy Professionals
Baytown
05.2012 - 07.2013
  • Administrative Oversight: Manage and coordinate all administrative tasks to ensure the office runs efficiently. This includes handling patient records, managing the facility's schedule, and processing incoming and outgoing mail.
  • Personnel Management: Handle all aspects of administrative and non-clinical staff management. This involves hiring, training, and evaluating employee performance, as well as developing work schedules and approving time off.
  • Financial Operations: Oversee the financial health of the practice by managing budgets, handling payroll, and overseeing all aspects of billing and insurance claims.
  • Regulatory Compliance: Ensure the office adheres to all relevant healthcare regulations and standards, such as HIPAA and OSHA guidelines.
  • Patient Relations: Improve patient satisfaction and the overall patient experience by addressing patient inquiries and resolving complaints.
  • Policy Implementation: Develop, implement, and enforce office policies and procedures to optimize workflow, maintain organization, and ensure efficiency.
  • Resource Management: Manage office supplies and inventory by working with vendors to order the equipment needed and supplies.

Department Secretary

Christus St John Hospital Sports Medicine
01.2007 - 01.2012
  • Responsible for daily function as Department Secretary for the Sports Medicine Department
  • Assist the Medical Director of Sport Medicine with tasks, such as preparing monthly reports for visit stats, and financial as well
  • Primary scheduler call on prescriptions faxed into clinic to book appointment as well as walk-ins
  • Facilitate faxing and communication with admitting department regarding evaluations and first continuing appointments
  • Call patients prior to the first appointment to confirm time and location and to go over benefit coverage with the patient to ensure they understand expectations and limitations and document in chart.
  • Work on failed billed report to make sure that accounts are discharged properly.
  • Reply to all emails that have a request from an associate and give a time frame if response is required.
  • Able to demonstrate knowledge of ICD 9 codes as well as CPT codes
  • Ability to prepare, maintain and document medical charts and records
  • Able to demonstrate knowledge of medical terminology and abbreviations

Office Manager

Burcham C. Fuqua, M.D.
Corpus Christi
01.2002 - 08.2007
  • Responsible for performing and supervising the performance of all administrative duties associated with the day-to-day business.
  • Produces letters, reports, memos, procedure outlines, meeting minutes, masters for departmental forms etc., as needed.
  • Produces referral forms, add-on treatment forms and sends to the referring physician for signature and return.
  • Prepares patient charts
  • Coordinates patient scheduling monitor treatment room utilization and maintains clinic patient flow.
  • Answers telephone and relays message to proper person or resolves the issue.
  • Contacts outside agencies for equipment loan for patients and clinic.
  • Schedules meetings.
  • Processes daily incoming and outgoing mail.
  • Assists in marketing and public relations.
  • Records all items (gifts, referral packages, etc.) sent to physicians and other referral sources.
  • Sends 'Welcome to our Practice' cards to new patients.
  • Sends 'Thank you for your referral' cards to referring physicians and other referral sources on monthly basis.
  • Keeps a record of potential, current and previous volunteers.
  • Orientates volunteers to their responsibilities as a volunteer.
  • Coordinates 'Patient Satisfaction Surveys' and keeps returned surveys on file.
  • Participates in and adheres to, as required, the HIPAA Policies and Procedures.
  • Responsible for handling of bank deposits, bank statements, review of financial procedures and other accounting duties, including monitoring monthly expenditure statements for budgets.
  • Intervenes, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and takes measures to correct the situation or ensure appropriate personnel are involved.
  • Prepares and maintains clinic statistics and reports using database or spreadsheet software. Develops reports to track referral patterns, data regarding health care provider availability, appointment waiting periods and missed/cancelled appointments.
  • Maintains all personnel records.
  • Coordinates and directs all New Employee Orientation.
  • Supervises Claims - Insurance Coordinator.

Education

Diploma - Vocational Nursing

Kaplan College
Corpus Christi, TX
01.2014

Medical Assistant -

Southern Career Institute
Corpus Christi, TX
01.2002

High School Diploma -

West Oso High School
Corpus Christi, TX
01.1993

Associates - Kinesiology

San Jacinto College
Corpus Christi, TX
01.1993

Skills

  • Strategic Planning
  • Word
  • Training
  • Office Management
  • Teambuilding & Supervision
  • Staff Development & Training
  • Policies & Procedures Manuals
  • Report & Document Preparation
  • Spreadsheet & Database Creation
  • Accounts Payable/Receivable
  • Bookkeeping & Payroll
  • Records Management
  • Meeting & Event Planning
  • Inventory Management
  • Expense Reduction
  • Clinical operations
  • Policy implementation
  • Performance evaluation
  • Quality metrics analysis
  • Workflow management
  • Staff supervision
  • Patient care coordination
  • Regulatory compliance
  • Project management
  • Training and development
  • Team collaboration
  • Effective communication
  • Problem solving
  • Time management
  • Serious adverse event management
  • Adverse event reporting
  • Clinical supply management
  • HIPAA
  • Appointment reminders
  • Patient relations
  • Clinical leadership
  • HIPAA compliant
  • HIPAA compliance
  • Clinical supervision
  • Patient outreach
  • Clinical staff support
  • Multidisciplinary team collaboration

Certification

  • Licensed Vocational Nurse, 11/01/14, 06/01/19
  • Driver's License

Personal Information

Title: LVN

Additional Information - Key Skills

  • Office Management
  • Teambuilding & Supervision
  • Staff Development & Training
  • Policies & Procedures Manuals
  • Report & Document Preparation
  • Spreadsheet & Database Creation
  • Accounts Payable/Receivable
  • Bookkeeping & Payroll
  • Records Management
  • Meeting & Event Planning
  • Inventory Management
  • Expense Reduction

Timeline

Clinical Operations Coordinator

WellMed
08.2021 - Current

Field LVN

Nurses on Wheels Hospice
03.2019 - 08.2021

Health and Wellness Director

Brookdale Senior Assisted Living
11.2015 - 02.2019

LVN Field Nurse

DEL CIELO HOME CARE
05.2015 - 11.2015

Office Manager/Administrative Assistant

Physical Therapy Professionals
05.2012 - 07.2013

Department Secretary

Christus St John Hospital Sports Medicine
01.2007 - 01.2012

Office Manager

Burcham C. Fuqua, M.D.
01.2002 - 08.2007

Diploma - Vocational Nursing

Kaplan College

Medical Assistant -

Southern Career Institute

High School Diploma -

West Oso High School

Associates - Kinesiology

San Jacinto College

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LaTonya Mcclary