Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Latonya McCray

Frisco,TX

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience

Work History

Customer Services Specialist II/Fraud Specialist

Experian Consumer Services Remote
10.2022 - 11.2023
  • Demonstrated exceptional communication skills and the ability to empathize with customers in high-pressure situations, resulting in a reduction in customer escalations while managing 100-plus calls per day
  • Analyzed financial statements, credit reports, and other financial information to evaluate the creditworthiness of potential borrowers, increasing approved loans
  • Resolved customer inquiries and complaints via chat, email, and phone achieving a high customer satisfaction rating.

Store Sales Manager

Meaky Fashion Store
07.2018 - 09.2022
  • Managed daily store operations, including staff management, inventory control, and customer service, resulting in a consistent increase in sales and profitability
  • Conducted performance evaluations, provided coaching and feedback, and trained new employees to ensure a high-performing and motivated team.
  • Hired and trained all new employees on daily store operational needs

Associate Collections Remote

Hyundai Capital America
10.2021 - 04.2022
  • Utilized effective communication skills to educate customers on the importance of timely payments, negotiate repayment plans, and minimize losses for the company
  • Utilized various collection methods, such as inbound and outbound phone calls to reach out to delinquent customers and negotiate payment arrangements of approximately 60-80 calls per day from customer
  • Developed and maintained strong relationships with customers, ensuring they received the highest level of customer service while balancing the company's financial interests.

Business Office Assistant

S & S Auto Sales
04.2015 - 06.2018
  • Strong expertise in automotive financing and leasing, including knowledge of interest rates, loan terms, credit scores, and F&I regulations
  • Proven ability to build relationships with lenders and financial institutions, negotiate terms and rates, and secure financing options that meet customer needs and dealership goals
  • Exceptional customer service and communication skills, with a track record of delivering a positive and transparent buying experience to customers and collaborating effectively with sales and service teams to ensure a smooth transaction process.

Education

Bachelor of Science in Education -

Delta State University
Cleveland, MS
05.2005

Skills

  • Microsoft Office (excel, word, powerpoint)
  • Google Suite
  • Adobe (photoshop, illustrator)
  • Problem Solving
  • Technical Knowledge

Hobbies and Interests

  • Graphic Design
  • Drawing & Painting
  • YouTube workouts
  • Sports
  • Fashion
  • Personal Investing

Timeline

Customer Services Specialist II/Fraud Specialist

Experian Consumer Services Remote
10.2022 - 11.2023

Associate Collections Remote

Hyundai Capital America
10.2021 - 04.2022

Store Sales Manager

Meaky Fashion Store
07.2018 - 09.2022

Business Office Assistant

S & S Auto Sales
04.2015 - 06.2018

Bachelor of Science in Education -

Delta State University

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Latonya McCray