LaTonya McLeod
Portsmouth,Virginia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Senior Administration Executive
Healing Empowerment Church
04.2018 - Current
- Managed communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Coordinated office events, seminars and meetings for staff and clients.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Collected data, input records and protected electronic files.
Corporate License Renewal Coordinator
Dollar Tree Corporate Office SSC
06.2019 - 09.2021
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained files and filing, keeping sensitive information confidential
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Established payment priorities according to credit terms and interest rates to reduce clients' overall costs
- Maintained and reviewed account records, updating them according to status changes.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Processed over 50 license renewals per day. Increased productivity by 10%.
- Observed strict confidentiality regulations to maintain data security.
Senior Customer Care Specialist
PECO
01.2015 - 01.2018
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Directed customers to appropriate departments for additional support.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Maintained and managed customer files and databases.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Assistant Manager of Operations
Bank of America
01.2010 - 06.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Supervised team of six branch employees and made recommendations regarding performance evaluations.
- Reviewed credit applications for risk factors and credit worthiness.
- Analyzed data and findings to prepare reports detailing financial information.
- Followed established auditing processes to meet internal and regulatory requirements.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
Education
Human Resources Management
Strayer University
Philadelphia, PACertification - Certified Professional Life Coach
IAP College
09.2021
Certified Event Planner - Meeting And Event Planning
Ashworth College
09.2017
Skills
- Computer Proficiency
- Human Relations
- Operational Efficiency
- Department Leadership
- Meeting Minute Taking
- PowerPoint Presentations
- Travel and Event Coordination
- Employee Performance Management System
- Supervising Personnel
- Executive Management Support
- Customer Satisfaction Evaluation
- Customer Care
Timeline
Corporate License Renewal Coordinator
Dollar Tree Corporate Office SSC
06.2019 - 09.2021
Senior Administration Executive
Healing Empowerment Church
04.2018 - Current
Senior Customer Care Specialist
PECO
01.2015 - 01.2018
Assistant Manager of Operations
Bank of America
01.2010 - 06.2013
Human Resources Management
Strayer University
Certification - Certified Professional Life Coach
IAP College
Certified Event Planner - Meeting And Event Planning
Ashworth College
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