Latonya Melvin
Administration Lead
Albany,NY
Summary
Accomplished front desk agent and supervisor with a proven track record in customer service and operational efficiency. A motivated leader recognized for strong organizational and prioritization skills, consistently enhancing team performance and guest satisfaction. Expertise includes Microsoft Word, effective organization, and proficiency in OPERA, enabling seamless management of front desk operations. Committed to fostering a welcoming environment while driving continuous improvement in service delivery.
Overview
21
21
years of professional experience
Work History
Office Manager
Hilton
08.2020 - 05.2023
- Coordinated office operations to enhance efficiency and streamline workflows.
- Managed supply inventory, ensuring timely procurement and cost-effective solutions.
- Developed and maintained filing systems to improve document retrieval processes.
- Trained new staff on office procedures and software applications for seamless integration.
- Oversaw scheduling of meetings, appointments, and travel arrangements for executives.
- Implemented office policies to ensure compliance with corporate standards and regulations.
- Facilitated communication between departments to promote collaboration and information sharing.
- Analyzed operational processes to identify areas for improvement and enhance productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed daily office operations, ensuring smooth workflow and efficient communication.
- Trained new employees on administrative procedures, fostering a collaborative work environment.
- Led initiatives to enhance customer service standards within the office environment.
Patient Scheduling
Albany Medical Center Hospital
04.2024 - Current
- Managed patient scheduling, ensuring that appointments were booked effectively and all necessary resources were available for each procedure.
- Managed patient scheduling and appointment reminders, reducing cancellations and noshows.
- Increased efficiency in the dialysis unit by streamlining workflows and optimizing patient scheduling processes.
- Improved clinic efficiency with the implementation of electronic medical records and streamlined patient scheduling processes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Administrative Lead
Albany Medical
09.2022 - Current
- Coordinated administrative activities, ensuring efficient office operations and communication across departments.
- Developed and maintained filing systems, optimizing document retrieval and record-keeping processes.
- Managed scheduling and calendar appointments for executive leadership, enhancing time management efficiency.
- Led team meetings to streamline workflows and address operational challenges collaboratively.
- Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
- Adapted quickly to changing priorities while maintaining high levels of organization under pressure.
- Provided timely updates on project status to relevant stakeholders, ensuring all parties were wellinformed.
- Organized events and meetings, managing logistics such as venue selection, catering arrangements, and agenda preparation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Updated reports, managed accounts, and generated reports for company database.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
Assistant Front Office Manager
Desmond Hotel
08.2017 - 06.2021
- Over see the day to day routine of the hotel's front office area, including supervising 6-7 employees
- Reconcile the daily cash statements, handling thousands of dollars each day a making deposits once per shift
- Handle guest complaints and worked to ensure customer satisfaction
- Assisted with check -in and check-out procedures during peak hours of operations when needed
Lead Front Desk Agent
Home2 Suites
06.2015 - 08.2017
- Collect and deposit money into accounts, disburse funds from accounts to pay bills or invoices, keep records of collections and ensurer accounts are balanced
- Plan, schedule or supervise the work of other employees
- Arrange tours ,taxis,or restaurant reservations for customers
Front Desk Agent
Red Roof Inns, Inc.
06.2012 - 09.2016
- Greet,register, and assign rooms to guest of hotels or motels.
- Verify customers credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Date stamp , sort and rack incoming mail and messages
Hospice Aide
Private Duty In-Home Care
01.2005 - 06.2012
- Provides superior customer service to internal and external clients, customers and patients. Adhere to standards of practice within agency guidelines.
- Administers care within regulated scope of practice.
- Communicates promptly any changes in patient condition to scheduler to communicate with Manager/ designee
Education
High School Diploma - Nursing
James Kenan High School
Warsaw, NC06.1993
Skills
- Administrative support services
- Customer service coordination
- Compassionate end-of-life support
- Patient care expertise
- Operational efficiency in office settings
- Efficient patient scheduling
- Resource allocation coordination
- Appointment management
- Employee onboarding support
- Administrative coordination
- Clerical coordination
- Efficient payroll management
Timeline
Patient Scheduling
Albany Medical Center Hospital
04.2024 - Current
Administrative Lead
Albany Medical
09.2022 - Current
Office Manager
Hilton
08.2020 - 05.2023
Assistant Front Office Manager
Desmond Hotel
08.2017 - 06.2021
Lead Front Desk Agent
Home2 Suites
06.2015 - 08.2017
Front Desk Agent
Red Roof Inns, Inc.
06.2012 - 09.2016
Hospice Aide
Private Duty In-Home Care
01.2005 - 06.2012
High School Diploma - Nursing
James Kenan High School