La Tonya Miller
St Louis,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a LPN position. Ready to help team achieve company goals. Provide excellent patient care to the residents with compassion and accuracy.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Weissman's Costumes
07.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
LPN Unit Manager
Life Care Of Florissant
10.2017 - 04.2019
- Demonstrated strong leadership skills in managing both day-to-day operations as well as responding effectively during emergency situations within the unit.
- Enhanced patient care by developing and implementing individualized nursing plans.
- Collaborated with physicians on treatment planning, adjusting care as needed based on individual patient needs.
- Streamlined communication between staff and family members to provide consistent updates on patient progress.
- Administered Medications
- Proper Documentation
- Dressing Changes (Sterile and Non-Sterile)
- Managed LPN unit operations, ensuring adherence to established policies and procedures.
- Conducted regular audits of medical records for accuracy and completeness, ensuring compliance with regulatory requirements.
- Monitored quality of care provided in the unit, addressing concerns promptly and effectively.
- Reduced medication errors by implementing strict medication administration protocols.
Customer Service Representative
Macys Call Center
07.2006 - 09.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Practical Nursing
Sanford Brown College
Saint Charles, MO05.2002
High School Diploma -
Normandy High School
St Louis, MO05.1997
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Self Driven
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Wound Care
- Clinical judgment
- Catheter Care
- Healthcare Software Proficiency
- Transcribing orders
- Critical Thinking
Timeline
Customer Support Specialist
Weissman's Costumes
07.2022 - Current
LPN Unit Manager
Life Care Of Florissant
10.2017 - 04.2019
Customer Service Representative
Macys Call Center
07.2006 - 09.2009
No Degree - Practical Nursing
Sanford Brown College
High School Diploma -
Normandy High School
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