Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTonya Minus

Charleston,SC

Summary

Positive and upbeat,successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Overview

25
25
years of professional experience

Work History

Dock Forklift Driver

Harbor Logistics
North Charleston, South Carolina
03.2024 - Current
  • Inspected freight for damages upon receipt and reported discrepancies to management accordingly.
  • Followed proper loading techniques when stacking product onto pallets or shelves using the lift truck.
  • Utilized RF scanners to check product location codes for accurate placement of goods in designated areas.

Stand-Up Forklift Operator

Gerber Childrenswear
Ladson, SC
10.2023 - 03.2024
  • Performed daily inspections on the forklift and reported any mechanical issues to maintenance staff.
  • Loaded and unloaded items from trucks, containers, pallets and shelves.
  • Ensured proper storage of goods in designated areas by following company standards for product placement.

Production Forklift Operator

Mahle
Charleston, SC
06.2022 - 10.2023
  • Responded quickly and efficiently to emergency situations in order to minimize disruption in operations.
  • Ensured proper stacking of products on pallets in accordance with warehouse regulations.
  • Troubleshot minor mechanical problems associated with forklift operation.

Guest Service Representative

meeting street inn
Charleston, SC
10.2021 - 06.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Handled telephone inquiries and responded to customer requests.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Managed reception area and took telephone calls.

Shipping Forklift Operator

Frontier Logistics
Charleston, SC
12.2019 - 10.2021
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Consistently met deadlines for loading trailers to meet departure deadlines.
  • Tied and secured loads to prevent shifting or damage to items.
  • Examined empty pallets for damage and moved pallets to proper storage areas.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Divided and sorted product shipments received using account information and shipping labels.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Transported, loaded, unloaded and stacked materials.
  • Loaded and unloaded product from flat beds and box trailers.
  • Picked orders from storage, wrapped and staged for shipments.
  • Used [Type] forklift to load trailers at warehouse.
  • Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
  • Loaded items to maximize work efficiency.
  • Operated stretch wrap machines, film roll up-enders and extended boom arm forklift equipment effectively and safely.
  • Complied with OSHA and MSDS standards and company safety procedures, reducing accidents [Number]%.

Hospitality Worker

Hospitality Staffing
Charleston, SC
10.2018 - 10.2019
  • Welcomed customers to property and offered immediate assistance with needs.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Handled alcohol service for guests over age of 21.
  • Provided directions, recommended activities and made dining reservations for guests.
  • Provided highest quality customer service standards by anticipating customer needs.
  • Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.

Retail Store Manager

Citi Trends
Charleston, IL
06.2016 - 09.2018
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed special store projects to improve store-wide processes and operations.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Increased store sales by cross-selling complementary items.

Gas Station Cashier

Circle K
Johns Island, SC
11.2015 - 01.2016
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.

CNA, Float Pool

MUSC
Charleston, SC
12.1999 - 07.2014
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Phlebotomist

MUSC
Charleston, SC
12.1999 - 07.2014
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Properly stored and transported specimens to prevent loss and delays.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Collected blood samples from [Number] individuals per day, maintaining consistent patient flow.

Gastrointestinal Technician

MUSC
Charleston, SC
12.1999 - 07.2014
  • Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
  • Transported and helped patients prior to and following procedures.
  • Review procedure requirements to select and set up appropriate equipment and supplies.
  • Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
  • Set-up and tore down procedure rooms in preparation for upcoming operations.
  • Assisted with transportation of scopes for repair and maintenance.
  • Supported physicians and nursing staff during procedures.
  • Sterilized and distributed endoscopic instrumentation and equipment.

Infection Control Tech

MUSC
Charleston, SC
12.1999 - 07.2014

.To take samples from varies site of the patient body for infectious disease.

.Send samples off to the lab.

.Monitor the results for the time giving to have accurate results, to pass along to the nursing staff.

OR Patient Care Technician

MUSC
Charleston, SC
12.1999 - 07.2014
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Administered medications and educated patients and families on correct at-home administration.
  • Collected [Type] samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

High School Diploma -

St Johns High School
Johns Island, SC
06.1994

Skills

  • Information Confidentiality
  • Reservation Management System
  • Key Management System
  • Customer Service
  • Payment Processing
  • Guest Orientation
  • Food and Beverage Area Setup
  • Workplace cleanliness
  • Loading and unloading cargo
  • Pallet stacking
  • Dock safety procedures
  • Adherence to regulations
  • Warehouse navigation
  • Freight handling
  • Shipping and receiving
  • Deadline compliance
  • Order picking
  • Warehouse picking
  • Palletizing
  • Documentation
  • Shipping documentation
  • Downstacking management
  • Dock work
  • Production Assistance
  • Order picking and processing
  • Pallet construction
  • Production deadline management
  • RF scanner
  • Safe driver
  • Shipment processing
  • Barcode scanning
  • Assembly line experience
  • Shipping and receiving expert
  • Forklift operator certification
  • Loading and unloading
  • Teamwork and collaboration
  • Flatbeds and utility beds
  • Forklift maintenance
  • Problem-solving
  • Product staging
  • Manufacturing and warehouse procedures

Timeline

Dock Forklift Driver

Harbor Logistics
03.2024 - Current

Stand-Up Forklift Operator

Gerber Childrenswear
10.2023 - 03.2024

Production Forklift Operator

Mahle
06.2022 - 10.2023

Guest Service Representative

meeting street inn
10.2021 - 06.2022

Shipping Forklift Operator

Frontier Logistics
12.2019 - 10.2021

Hospitality Worker

Hospitality Staffing
10.2018 - 10.2019

Retail Store Manager

Citi Trends
06.2016 - 09.2018

Gas Station Cashier

Circle K
11.2015 - 01.2016

CNA, Float Pool

MUSC
12.1999 - 07.2014

Phlebotomist

MUSC
12.1999 - 07.2014

Gastrointestinal Technician

MUSC
12.1999 - 07.2014

Infection Control Tech

MUSC
12.1999 - 07.2014

OR Patient Care Technician

MUSC
12.1999 - 07.2014

High School Diploma -

St Johns High School
LaTonya Minus