Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

LaTonya Monroe Wemigwans

Katy,TX

Summary

Dedicated Customer Service Representative recognized for providing outstanding support and effectively addressing customer inquiries. Proven expertise in communication and problem-solving has resulted in enhanced customer satisfaction and loyalty. Demonstrated ability to improve team performance through knowledge sharing and the implementation of best practices in service operations. Aiming to leverage skills to further enhance customer engagement and operational efficiency.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
Brookshire, TX
07.2020 - Current
  • Completed diverse admin tasks proficiently.
  • Ensured superior satisfaction for customers through quality service.
  • Facilitated timely customer returns, Prime Now operations, and general fulfillment.
  • Diagnosed and resolved issues.
  • Processed inventory while verifying product standards.

Patient Access Representative

Methodist Medical Center
Houston, Texas
01.2015 - 12.2023
  • Utilized critical thinking to streamline primary and specialty care scheduling processes.
  • Directed inbound calls efficiently within the Patient Access Center using set procedures.
  • Guided patients through the completion of consent and other required medical forms.
  • Fostered positive rapport with patients to enhance satisfaction ratings.

Administrative Assistant

Revival Deliverance Center
Houston, TX
10.2004 - 06.2020
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized various events by booking spaces and arranging materials.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Generated and distributed electronic and paper correspondence.
  • Managed staff communication, record tracking, and data handling, leading to enhanced office operations automation.

Education

Bachelor of Arts - Sociology

Prairie View A&M University
Prairie View, TX
12-2024

Associate of Science -

Lone Star College
Houston, TX
12-2020

Associate of Arts -

Lone Star College
Houston, TX
05-2019

Skills

  • Data analysis
  • Critical thinking
  • Social research
  • Customer relationship management
  • Community engagement
  • Conflict resolution
  • Effective communication
  • Proficient in developing detailed reports
  • Utilization of sociological concepts in addressing social challenges
  • Diversity-conscious

Accomplishments

  • Involver Award (04/2017)
  • Deans List (05/2017-2024)
  • Phi Theta Kappa Honor Society (04/2017-Present)
  • Alpha Delta (03/2018-Present)
  • Alpha Kappa Mu (02/12/2025-Present)
  • The National Society of Leadership And Success
  • The International Sociology Honor Society
  • Certificate of Congratulations and Recognition (05/2017)

Certification

Human Trafficking Training (04/08/2025)

Affiliations

  • Service Learning Project (02/2018-05/2018)

References

References available upon request.

Timeline

Customer Service Representative

Amazon
07.2020 - Current

Patient Access Representative

Methodist Medical Center
01.2015 - 12.2023

Administrative Assistant

Revival Deliverance Center
10.2004 - 06.2020

Bachelor of Arts - Sociology

Prairie View A&M University

Associate of Science -

Lone Star College

Associate of Arts -

Lone Star College

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