LaTonya Murray
Riverdale,Ga.
Summary
Outgoing professional with a background managing employees, customer issues, and administrative tasks in fast-paced environments as a highly visible and friendly Community/Assistant Manager with 10+ years of management experience promoting exemplary talents in customer service, policies, and procedures oversight, facility security measures and 30+ years in customer service and sales.
Advanced in Yardi, Yardi Voyager, AMSI, Onesite, Appfolio, Rentcafe, First Advantage, CRM Flex/KNOCK, Yieldstar, Sharepoint, Blue Moon, iMIS, MRI, Microsoft Office Suites, Resident check, Quickbooks, Oracle, LIHTC, Choice Voucher
Overview
20
20
years of professional experience
Work History
Assistant Community Manager
Lexington on the Green
07.2023 - Current
- Collecting rent and other property fees from tenants and individual owners
- Reporting the property’s financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants, showing them the property, and assessing their applications following anti-discrimination laws
- Advertising vacant properties and amenities to prospects
- Inspecting properties and arranging for repairs and new materials as required
- Assist in managing disputes with service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Assist the Community Manager in preparing and forwarding the Monday Morning Report to the Regional Manager
- Assist with all daily, weekly, and monthly financial, and leasing reporting; work with staff to ensure apartments are make-ready and available
- Assist in completing annual renewal of resident's leases.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Asst. Property Manager/Administrator
Riverwood Townhomes
01.2023 - 07.2023
- Collect rental payments daily
- Oversee and direct leasing efforts including maintaining marketing plans, overseeing traffic, leasing success, utilizing telephone and leasing skills with prospective residents, and directing the renewal effort
- Work with staff to ensure apartments are make-ready and available
- Maintained awareness of local market conditions, competitors, and trends
- Maintained a consistent level of sales closings as determined by the Supervisor
- Performed follow-up procedures with prospects
- Completed guest cards, sent thank-you notes, and followed up on every qualified prospect.
Collections Specialist
Dye Masters Group
12.2021 - 07.2022
- Monitor accounts to identify outstanding debt
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable.
Assistant Manager
Forest Creek Apartments
09.2021 - 12.2021
- Collected and accurately posted all rent and other revenue payments and made deposits daily
- Oversee and direct leasing efforts including maintaining marketing plans, overseeing traffic, leasing success, utilizing telephone and leasing skills with prospective residents, and directing the renewal effort
- Assist with all daily, weekly, and monthly financial, leasing, and bond reporting; work with staff to ensure apartments are make-ready and available
- Processed previous residents’ files after the apartment had been inspected and prepared invoices for damage repair
- Completed annual renewal of resident's leases.
Property/Asst. Manager
Oasis @ Scholars Landing
02.2018 - 02.2019
- Collecting rent and other property fees from tenants and individual owners
- Reporting the property’s financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants, showing them the property, and assessing their applications following anti-discrimination laws
- Advertising vacant properties and amenities to prospects
- Inspecting properties and arranging for repairs and new materials as required
- Assist in managing disputes with service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Assist the Community Manager in preparing and forwarding the Monday Morning Report to the Regional Manager
- Assist with all daily, weekly, and monthly financial, and leasing reporting; work with staff to ensure apartments are make-ready and available
- Assist in completing annual renewal of resident's leases.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Asst. Manager/Leasing Consultant
Ashley Forest
10.2016 - 08.2017
- Collected and accurately posted all rent and other revenue payments and made deposits daily
- Oversee and direct leasing efforts including maintaining marketing plans, overseeing traffic, leasing success, utilizing telephone and leasing skills with prospective residents, and directing the renewal effort
- Assist with all daily, weekly, and monthly financial, leasing, and bond reporting; work with staff to ensure apartments are make-ready and available
- Processed previous residents’ files after the apartment had been inspected and prepared invoices for damage repair
- Completed annual renewal of residents' leases
- Greeted prospective residents, qualified, determined needs and preferences professionally, presented community and specific apartments while communicating features and benefits, and closed on the lease
- Maintained awareness of local market conditions, competitors, and trends
- Maintained a consistent level of sales closings as determined by the Supervisor
- Performed follow-up procedures with prospects
- Completed guest cards, sent thank-you notes, and followed up on every qualified prospect.
Leasing Consultant
Pegasus Residential
04.2016 - 10.2016
- Greet prospects and qualify by covering all criteria (verify employment, rental history, and background checks.)
- Follow up with the applicant regarding status
- Immediately record all telephone and in-person visits on appropriate reports and enter traffic in the Yardi system
- Collect and post rental payments, make banking deposits, and maintain delinquency reports
- Update weekly and monthly reports: market surveys, community activity details, and rent roll
- Process work orders and purchase orders in the Yardi system
- Administer all move-ins, move-outs, inspection of units, transfer requests, and lease renewals
- Type and lease complete appropriate paperwork and input information on the Yardi system accurately and promptly
- Maintain and gather data to complete end-of-month report
- Responsible for “shopping” competitive properties.
Leasing Consultant
Amber Woods
09.2015 - 03.2016
- Greet prospects and qualify by covering all criteria (verify employment, rental history, and background checks.)
- Follow up with the applicant regarding status
- Immediately record all telephone and in-person visits on appropriate reports and enter traffic in the Yardi system
- Collect and post rental payments, make banking deposits, and maintain delinquency reports
- Update weekly and monthly reports: market surveys, community activity details, and rent roll
- Process work orders and purchase orders in the Yardi system
- Administer all move-ins, move-outs, inspection of units, transfer requests and lease renewals
- Type and lease complete appropriate paperwork and input information on the Yardi system accurately and on time
- Maintain and gather data to complete end-of-month report
- Responsible for “shopping” competitive properties.
Leasing Consultant
Caswyck Trail Apartments
12.2014 - 08.2015
- Greet prospects and qualify by covering all criteria (verify employment, rental history, and background checks.)
- Follow up with the applicant regarding status
- Immediately record all telephone and in-person visits on appropriate reports and enter traffic in the Yardi system
- Collect and post rental payments, make banking deposits, and maintain delinquency reports
- Update weekly and monthly reports: market surveys, community activity details, and rent roll
- Process work orders and purchase orders in the Yardi system
- Administer all move-ins, move-outs, inspection of units, transfer requests, and lease renewals
- Type and lease complete appropriate paperwork and input information on the Yardi system accurately and on time
- Maintain and gather data to complete end-of-month reports
- Responsible for “shopping” competitive properties.
Asst. Manager/Leasing Consultant
Delowe Village
02.2014 - 12.2014
- Collected and accurately posted all rent and other revenue payments and made deposits daily
- Oversee and direct leasing efforts including maintaining marketing plans, overseeing traffic, leasing success, utilizing telephone and leasing skills with prospective residents, and directing the renewal effort
- Assist with all daily, weekly, and monthly financial, leasing, and bond reporting; work with staff to ensure apartments are make-ready and available
- Processed previous residents’ files after the apartment has been inspected and prepared invoices for damage repair
- Completed annual renewal of resident's leases
- Greeted prospective residents, qualifies, determined needs and preferences professionally, presents community and specific apartments while communicating features and benefits, and closes on the lease
- Maintained awareness of local market conditions, competitors, and trends
- Maintained a consistent level of sales closings as determined by the Supervisor
- Performed follow-up procedures with prospects
- Completed guest cards, sent thank-you notes, and followed up on every qualified prospect.
Education
Business Management -
Shorter University
Riverdale, Ga.Skills
- Payment Processing
- Records and Database Administration
- Property Management
- Document Control
- Team Collaboration
- Strong Interpersonal Skills
- Budget Management
- Data Analysis
- Digital Marketing
- Customer Service
- Project Management
- Social Media Management
- SEO Optimization
- Excellent Communication
- Performance Metrics
- Conflict Resolution
- Email Marketing
- Analytics Reporting
- Problem Solving
- Public Relations
- Creative Thinking
- Time Management
- Brand Development
- Organizational Skills
- Payment Management
- Facility Repair Reporting
- Daily Operations Oversight
- Operations Management
- Property Tours and Inspections
- Financial Budgeting and Reporting
- Amenities Expertise
- Tenant and Eviction Laws
- Maintenance Oversight
- Workplace Safety
- Sales Support
- MS Office Suite
- Staff Training
Timeline
Assistant Community Manager
Lexington on the Green
07.2023 - Current
Asst. Property Manager/Administrator
Riverwood Townhomes
01.2023 - 07.2023
Collections Specialist
Dye Masters Group
12.2021 - 07.2022
Assistant Manager
Forest Creek Apartments
09.2021 - 12.2021
Property/Asst. Manager
Oasis @ Scholars Landing
02.2018 - 02.2019
Asst. Manager/Leasing Consultant
Ashley Forest
10.2016 - 08.2017
Leasing Consultant
Pegasus Residential
04.2016 - 10.2016
Leasing Consultant
Amber Woods
09.2015 - 03.2016
Leasing Consultant
Caswyck Trail Apartments
12.2014 - 08.2015
Asst. Manager/Leasing Consultant
Delowe Village
02.2014 - 12.2014
Business Management -
Shorter University
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