LaTonya Myles
Jackson,MS
Summary
Call Center Representative with a solid 9-year track record in customer service, known for maintaining a positive and empathetic attitude that has consistently resulted in a 95% customer satisfaction rate. Proficient In verbal and written communication, problem-solving, and technical support, with a keen ability to resolve issues effectively. Skilled in navigating multiple computer systems and platforms, demonstrating detailed knowledge of healthcare benefits.
Recognized for efficiency, accuracy, and quality in meeting performance goals, and for adhering strictly to privacy regulations.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Sunshine Health Plan-Medicaid Remote
Port St. Lucie , FL
10.2023 - Current
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits / EOBs)
- Review and research incoming healthcare claims from members and providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data/information
- Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance
- Maintained strong call control and quickly worked through scripts to address problems.
- Provide accurate and up-to-date information to customers regarding their healthcare benefits and eligibility.
•Provide excellent customer service by addressing customer inquiries and resolving issues in a timely and professional manner, ensuring customer satisfaction and retention.
•Efficiently handle a high volume of calls while maintaining excellent customer service and satisfaction ratings
Call Center Representative
At&T
Jackson, MS
08.2015 - 07.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Forest High High School
Jackson, MSSkills
- Technical Support
- Documentation And Reporting
- Verbal And Written Communication
- Call Center Customer Service
- Resolving Issues
- Building Rapport
- Product Knowledge
- Problem Solving Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Call Center Representative
Sunshine Health Plan-Medicaid Remote
10.2023 - Current
Call Center Representative
At&T
08.2015 - 07.2023
High School Diploma -
Forest High High School
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