LaTonya Owens
Memphis,TN
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Insurance Customer Service Representative
Assurance IQ
Seattle, WA
08.2022 - Current
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Attended training and educational seminars to enhance knowledge and credentials.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Responded promptly to emails and phone calls from customers seeking assistance.
Customer Service Representative/Technical Support Representative
Concentrix
Seabeck, WA
08.2020 - 08.2022
- Educated customers on special pricing opportunities and company offerings.
- Updated databases with new and modified customer data.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Care Representative
Sams Club
Southaven, MS
10.2016 - 08.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Provided training support for new hires related to customer service processes and procedures.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Raleigh Egypt
Memphis, TN05-2005
Associate of Applied Science -
Strayer University
Washington, DCSkills
- Organization
- Client Education
- Policy Understanding
- Insurance Terminology
Timeline
Insurance Customer Service Representative
Assurance IQ
08.2022 - Current
Customer Service Representative/Technical Support Representative
Concentrix
08.2020 - 08.2022
Customer Care Representative
Sams Club
10.2016 - 08.2022
High School Diploma -
Raleigh Egypt
Associate of Applied Science -
Strayer University