Latonya Parker
Tampa,Florida
Summary
Detail-oriented, dependable candidate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
15
15
years of professional experience
Work History
General Manager/Medical Billing Manager
Essential Chiro Care
01.2018 - Current
- Manage day to day operations for all 6 locations.
- Interview and hire for all 6 locations.
- Review and approve payroll for over 30 employees.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reviewed, verified, documented and handled bank deposits for 6 locations.
- Managed budget implementations, employee reviews, training and schedules.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
- Review and sort mail for 6 locations
Insurance Coordinator/Office Manager
Essential Chiro Care
03.2014 - 01.2018
- Managed over 250 claims per week.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained new hires on company processes while managing employees to achieve maximum production.
- Trained 5 staff on current billing regulations and guidelines.
Patient Care Coordinator
Essential Chiro Care
10.2011 - 03.2014
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Over 10years experience
Cashier
Dollar General
02.2009 - 10.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Lifted up to 20 pounds at once and used forklift to move heavier loads
Education
No Degree - Patient Care Tech Diploma
UMA
Tampa, FL09.2011
High School Diploma -
Brewster
Tampa, FL08.2008
Skills
- Office Supplies and Inventory
- Staff Training
- Office Organization
- Records Maintenance
- Data Entry
- Medical Claims Submission
- Managerial background
- Medical billing experience
Timeline
General Manager/Medical Billing Manager
Essential Chiro Care
01.2018 - Current
Insurance Coordinator/Office Manager
Essential Chiro Care
03.2014 - 01.2018
Patient Care Coordinator
Essential Chiro Care
10.2011 - 03.2014
Cashier
Dollar General
02.2009 - 10.2010
No Degree - Patient Care Tech Diploma
UMA
High School Diploma -
Brewster
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