Latonya Parker
Tampa,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Billing Manager
Essential Chirocare
Tampa, FL
10.2011 - 02.2024
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Researched complex billing issues using internal resources and external sources as needed.
- Managed billing calendar and scheduled claims for payments.
- Monitored delinquent accounts and worked with collections department if necessary.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Provided support to Accounts Payable department when needed regarding vendor inquiries or dispute resolution.
- Processed customer refunds promptly upon request.
- Worked with customers to resolve billing disputes in a timely manner.
- Investigated unapplied payments or credits to determine appropriate application method.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Validated insurance and advised patients of benefits and coverage.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Researched policy changes requested by clients and updated their accounts accordingly.
- Informed patients of claims status after filing insurance claims.
- Submitted claims to insurance companies and clearinghouses.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
General Manager
Essential Chirocare
Tampa, FL
10.2011 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with the owners to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Healthcare
Ultimate Medical Academy
Tampa, FL09-2011
Skills
- Interest Calculations
- Training and Mentoring
- Audit Support
- Workflow Planning
- Claims Processing
- HIPAA Knowledge
- Insurance Verification
- Collections Management
- Payment Posting
- Invoice Processing
- Customer Service
- Decision-Making
- Case Management
References
References available upon request.
Timeline
Billing Manager
Essential Chirocare
10.2011 - 02.2024
General Manager
Essential Chirocare
10.2011 - 02.2024
Healthcare
Ultimate Medical Academy
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