Latonya Pate Roberts
Daytona Beach,FL
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
AREA MANAGER II
Amazon
05.2023 - 12.2024
- Achieved daily volume goals with minimum risk
- Analyze performance and suggest process improvements to optimize work and improve customer service
- Deep dived barriers and freight mix
- Balance labor share with other leaders for their department need
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Support, mentor, and motivate your hourly workforce
AREA MANAGER
Amazon
05.2022 - 05.2023
- Manage safety, quality and productivity to aid in customer promise.
- Support, coach and motivate our hourly associates.
- Collaborate with Support teams to develop plans to meet business objectives.
- Accountability for meeting and exceeding operational goals.
- Develop and implement processes required to support operations
- Problem solved trailers missing manifest
- Redirecting freight to balance inventory
PROCESS ASSISTANT
Amazon
04.2019 - 04.2022
- Worked with support departments to develop plans to meet business needs.
- Managed safety, quality and productivity to meet customer needs.
- Track and report labor issues.
- Ensure constant feedback, flow and collaboration with Operations.
- Supported Inventory Control and Quality Assurance with daily needs.
- Creative problem solve
DATA ANALYSIS
Amazon
09.2017 - 04.2019
- Inventory control and quality assurance
- Managed safety, quality and productivity to meet customer needs
- Resolved freight mix description physically for better boxing and shipping
- Created swifter works paths for better performance
- Ensuring items are “sale ready” for website by auditing
- Creative problem solve
- Conducted audits and corrected inventory counts
- Ensuring OSHA and state guidelines are followed
Store Manager
Walgreens
11.2006 - 07.2017
- Balancing profit and loss statements or ledgers
- Hire and develop workstaff based off customer service needs
- Processing payroll
- Vendor and warehouse ordering
- Inventory control via audits and count
- Merchandising floor plans
- Extraordinary customer care
Education
Bachelor of Science - Criminal Justice
American Intercontinental University
Certificate of Completion - Accounting Records
Lively Vocational Center
Skills
- Microsoft sufficient
- Lean Six Sigma
- Process improvement
- Order picker and PIT trained
- EPJ trained
- Operations management
- Staff management
Timeline
AREA MANAGER II
Amazon
05.2023 - 12.2024
AREA MANAGER
Amazon
05.2022 - 05.2023
PROCESS ASSISTANT
Amazon
04.2019 - 04.2022
DATA ANALYSIS
Amazon
09.2017 - 04.2019
Store Manager
Walgreens
11.2006 - 07.2017
Certificate of Completion - Accounting Records
Lively Vocational Center
Bachelor of Science - Criminal Justice
American Intercontinental University