Latonya Phillips
Fresno,TX
Summary
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Accomplished Operations Leader Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager
Sonesta Hotels
11.2020 - 11.2024
- Managed a $500,00 annual budget and forecasted future needs
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed and oversaw operations and customer satisfaction for a 122 bed hotel with up to 20 employees
- Achieved 100% compliance with corporate processes and procedures in payroll, Human Resources and financial reporting.
Operations Manager
IHG Hotels
08.2007 - 11.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Skills
- Leadership and team building
- Problem Resolution
- Efficient multi-tasker
- Staff training/development
Core Competencies
Yardi
ADP
PeopleSoft
P&L Performances
Staffing
Human Resources
Financial Management
Customer Service
Budgeting and Forecasting
Workday/My HR
Taleo
Price Optimizations
Timeline
General Manager
Sonesta Hotels
11.2020 - 11.2024
Operations Manager
IHG Hotels
08.2007 - 11.2021
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