Social Services
Latonya Pickens
Social Worker
DeRidder,LA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
10
10
6
6
Pharmacy Refills
Work History
Social Service Assistant
Department Of Army
03.2024 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Facilitated communication between clients and other service providers.
Caseworker
Department Of Children And Family Services
07.2022 - 03.2024
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Created treatment or service plan meeting each client's individualized needs.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Implemented community outreach programs to promote mental health awareness.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assessed needs of each client and recommended appropriate services and resources.
Caseworker
Department Of Protection And Family Services
04.2016 - 06.2022
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Assessed needs of each client and recommended appropriate services and resources.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Created treatment or service plan meeting each client's individualized needs.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and maintained strong relationships with community resources for successful referrals.
- Conducted home visits to assess clients' home environment and provide support.
- Monitored clients' progress to adjust treatment plans accordingly.
- Utilized evidence-based practices to provide effective interventions for clients.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Acted as mandatory reporter of abuse.
Contact Representative/Veterans Employment Service
Department Of Veteran Affairs-Veterans Health Administration
07.2011 - 04.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Cross-trained and provided backup support for organizational leadership.
Medical Support Assistant in Mental Health
Department Of Veteran Affairs Medical Center
10.2009 - 07.2011
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Prepared treatment rooms for patient examinations by setting up medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
Phoenix, AZ 05.2015
Skills
- Client Engagement
- Highly Effective Communication
- Motivational Interviewing
- Case Information Confidentiality
- Client Interaction
- Home Inspections
- Abuse and Neglect Investigation
- Caseload Management
- Progress Documentation
- Treatment Recommendations
- Mental Health Support
- Therapeutic Exercise
Affiliations
- CASA (Court Appointed Special Advocates for Children)
- Interdenominational of Faith Church
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsHealthcare benefitsCareer advancement401k matchWork from home optionPaid sick leaveQuote
IF YOU DON'T like something, CHANGE IT. IF YOU CAN'T CHANGE it, change YOUR ATTITUDE.
-Maya Angelou
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Service Assistant
Department Of Army
03.2024 - Current
Caseworker
Department Of Children And Family Services
07.2022 - 03.2024
Caseworker
Department Of Protection And Family Services
04.2016 - 06.2022
Contact Representative/Veterans Employment Service
Department Of Veteran Affairs-Veterans Health Administration
07.2011 - 04.2016
Medical Support Assistant in Mental Health
Department Of Veteran Affairs Medical Center
10.2009 - 07.2011
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
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