La'Tonya Pullam
Fort Worth,TX
Summary
Personable and Professional Supervisor with 10 plus years of experience maintaining established quality standards. Ethical and honest with exceptional skills in process improvement and change management. Adaptable Supervisor with hands-on experience working in a warehouse environment and assuring safety compliance. Outstanding time management and multitasking traits.
Overview
22
22
years of professional experience
1
1
Certification
Work History
QUALITY SUPERVISOR
General Motors CCA PDC
Roanoke, TX
08.2023 - Current
- Coaching and teaching the Quality Requirements, while also ensuring the communication and effective implementation of the Quality System being exercised within each Department.
- Investigated and determined the cause of faulty work.
- Ensured that all safety regulations were followed in accordance with company policies.
- Cultivating a safety culture, and implements and enforces workplace safety rules and policies.
- Achieving Safety, People, Quality, Responsiveness, and Cost key performance indicators.
- Identifying opportunities for improvement using tools such as layered audits.
- Managing Record Center for Quality and the QMS Audit Program / 3 Year Review Process / Plant Internal Audits Demonstrates expertise in knowledge of the processes required to perform, and ensures they are effectively performing job responsibilities utilizing standardized methods.
- Coordinate responses to corrective actions, ensure site solutions.
- Performed root cause analysis of non-conforming products and identified corrective actions.
- Coaching & training plant on quality system / quality requirement changes and implementations.
- Attending various weekly meetings to ensure common solutions at local plant.
- Assisting with material return processes.
- Providing quality application training to employees.
- Conducting weekly quality meetings for all staff.
- Working independently as well as developing strong relationships across all departmental areas.
- Conducted inspections with quality control team members.
- Worked with cross-functional teams to achieve goals.
OPERATOR - WHSE
General Motors CCA PDC
Roanoke, TX
11.2021 - 08.2023
- Works cooperatively with others in a union environment.
- Learns new tasks and adapts to frequent job duty changes as required by business and manpower demands.
- Completes tasks within designated time frames to meet operational expectations.
- Works in a dynamic and fast-paced warehousing distribution plant.
- Follows standardized work instructions, operates machines, various equipment, and tools, as well as performs quality checks.
- Promptly detects and responds to safety concerns, alarms, and signals.
- Prepares automotive parts for distribution with high levels of accuracy and in a timely manner.
- Complete and File hazmat documentation.
- Adheres to all GM values, behaviors, and competencies.
CPS INVESTIGATOR/ ALTERNATIVE RESPONSE SPECIALIST
State of TX - Dept. of Protective and Family Services
Hurst, TX
01.2019 - 12.2021
- Investigated claims of child abuse or neglect cases and took authorized protective action when necessary to assure child safety.
- Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and identifying problems, to determine services required to meet immediate and future needs by evaluating alternatives when applicable and implementing effective solutions.
- Conducted Risk and Safety Assessments to determine if child(ren) were in immediate risk or danger or harm.
- Provided, located or arranged for support services, such as child care, homemaker services, prenatal care, substance abuse treatment, job training, counseling, parenting classes, etc.
- To prevent more serious problems from developing.
- Established and reviewed safety plans and/or interventions by consultation with clients and in collaboration with local agencies.
- Performed follow-ups; analysis the quantity and quality of services provided and assessing compliance with policy, procedures, rules and regulations as determined by the State of Texas and the Department of Family and Protective Services.
- Monitored, evaluated, and recorded client progress with respect to individual service plan and counseling treatment plan goals.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Ensured compliance with state regulations regarding child safety.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Responded to emergency situations requiring immediate attention.
- Developed strategies for working effectively with clients from diverse backgrounds.
TEXAS WORKS ADVISOR
State of TX- Health and Human Services Commission
Fort Worth, TX
08.2018 - 01.2019
- Interviewed and investigated applicants for public assistance to gather information pertinent to new applicants or recertification's.
- Computed and authorized amounts of assistance for programs such as grants, monetary payments, SNAP (food stamps) and Medicaid.
- Compiled records, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
- Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Verified housing, employment, assets, and income.
FOSTER CARE PLACEMENT WORKER
Youth Service Bureau of Illinois Valley
Rockford, IL
08.2014 - 09.2017
- Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine appropriate services needed to meet their needs.
- Developed and reviewed service plans in consultation with clients, and performed follow-ups; assessing the quantity and quality of services provided.
- Provided, located, or arranged for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, etc., to prevent more serious or future problems from developing.
- Monitored, evaluated, and recorded client progress with respect to individual service plan and counseling treatment plan goals.
- Monitored parent(s) progress and made recommendations to the court according to the progress or lack of progress made, to determine the best interest for the child(ren) involved.
- Submitted accurate and detailed court reports to the court in a timely manner as deemed by each individual's court order.
- Testified in court on behalf of the State of Illinois in regard to the best interest of the child(ren) in question.
VOLUNTEER SERVICE COORDINATOR
Vision Community Organization of Friendship Baptist Church
Corpus Christi, TX
08.2001 - 05.2011
- Established and maintained relationships with agencies and organizations in the community to meet congregation needs and to ensure that services were not duplicated (set up programs such as meal on wheels, adult literacy, youth mentoring, and summer programs for underserved communities).
- Assisted with securing long term support services for senior members (i.e- home health, meals on wheels, incontinent supplies, food stamps).
- Organized community health fairs and safety awareness programs for the community.
- Directed fundraising activities and public relation materials.
Education
Master of Arts - Human Services Administration -
JUDSON UNIVERSITY
03.2018
Bachelor of Arts - Sociology -
TEXAS A&M UNIVERSITY CORPUS CHRISTI
08.2010
Associate of Arts - Social Work -
DELMAR COLLEGE
02.2007
Associate of Arts - Liberal Arts -
DELMAR COLLEGE
02.2007
Associate of Arts - Psychology -
DELMAR COLLEGE
02.2007
Associate of Arts - Sociology -
DELMAR COLLEGE
02.2007
Skills
- Administration
- Collaboration
- Corrective Actions
- Decision Making
- Interpersonal Skills
- Leadership Skills
- Maintaining Professional Relationships
- Organized Case Manager
- Problem Solving
- Public Speaking
- Self Motivated
- Strong Communication Skills
- Strong Written Skills
- Product Inspection
- Staff Training
- Regulatory Compliance
Certification
Licensed Direct Child Care Welfare Specialist 2014 (Illinois - no expiration)
References
- DEISHA WOODS STEVENSON, SUPERVISOR, STATE OF TEXAS - DEPT. OF CHILD AND FAMILY SERVICE - CPI, (901) 500-2865, DWOODS@SAFEHAVENTC.ORG
- CATHY ZEIER, DIRECTOR OF CHILD WELFARE, YOUTH SERVICE BUREAU OF ILLINOIS VALLEY, (630) 631-0582 or (630) 820-6303 x 104, CATHERINEZ@YSBIV.ORG
- LAURA MCCOY, SUPERVISOR, YOUTH SERVICE BUREAU OF ILLINOIS VALLEY, (815)617-3405
- DR. BILAYE BENIBO, PROFESSOR, TEXAS A&M UNIVERSITY CORPUS CHRISTI, (361) 739-1529, BILAYE.BENIBO@TAMUCC.EDU
Training
- Active Shooter
- De-Escalation
- Diversity, Equality and Inclusion
- Emergency Management
- OSHA
- Ground Hazmat Outbound
- Compliance Review Reports
- Customer Care & Aftersales FreeAstray
Timeline
QUALITY SUPERVISOR
General Motors CCA PDC
08.2023 - Current
OPERATOR - WHSE
General Motors CCA PDC
11.2021 - 08.2023
CPS INVESTIGATOR/ ALTERNATIVE RESPONSE SPECIALIST
State of TX - Dept. of Protective and Family Services
01.2019 - 12.2021
TEXAS WORKS ADVISOR
State of TX- Health and Human Services Commission
08.2018 - 01.2019
FOSTER CARE PLACEMENT WORKER
Youth Service Bureau of Illinois Valley
08.2014 - 09.2017
VOLUNTEER SERVICE COORDINATOR
Vision Community Organization of Friendship Baptist Church
08.2001 - 05.2011
Master of Arts - Human Services Administration -
JUDSON UNIVERSITY
Bachelor of Arts - Sociology -
TEXAS A&M UNIVERSITY CORPUS CHRISTI
Associate of Arts - Social Work -
DELMAR COLLEGE
Associate of Arts - Liberal Arts -
DELMAR COLLEGE
Associate of Arts - Psychology -
DELMAR COLLEGE
Associate of Arts - Sociology -
DELMAR COLLEGE
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