Latonya R. Archie
Dallas,Tx
Summary
Proven problem-solver with over twenty years of administrative experience and exceptional customer service skills. Demonstrated ability to enhance workflow and optimize processes in office environments. Strong analytical thinker with a focus on effective communication and collaboration.
Overview
26
26
years of professional experience
Work History
Business support
MetroCare Services
09.2024 - Current
- Performs clerical and administrative duties such as managing electronic health records in the AVATAR system, handle insurance and benefits information and perform general office tasks. Schedule future appointments, answer incoming calls. Scan documents into the electronic health record system and complete program specific logs and reports. Coordinate and order team supplies, perform general office duties like copying, faxing and ensure the waiting room is clean and presentable.
Main Line Lead
DLH / VA Consolidated Mail Outpatient Pharmacy
05.2023 - 08.2024
- Daily responsibilities include assisting Supervisors in delegating job duties to ensure all duties have been completed by the end of the shift. For business needs assist with time sheets, keeping up with attendance and task force production reports. Enforce safety and code of conduct rules, dress codes and policies are being followed by the mainline packers. Make sure the mainline duties are being followed and the production numbers are being upheld. For the business needs, assist in areas of the Labelling Department, Mainline packing as a Packer or an Un-locker.
Gateway Corrections
01.2017 - 03.2023
- Office Assistant, Daily responsibilities include handling intakes and discharges of clients, faxing of documentation needed for client community service hours via the county probation department. Input of case sensitive information into Therapeutic systems. Handled grievances, order and keep inventory of distribution of office supplies, toiletries and supplies needed within the facility. Provide customer service by assisting incoming guest and inbound / outbound phone calls. Schedule and arrange meetings and trainings. Handle weekly TCU assessments of clients. Entered monthly reports. Keep daily log of facility census. Intake of new client property dropped off by appointed family members. Processed incoming and outgoing mail and packages, Maintain the upkeep of office setting.
Customer Support Specialist
Phoenix House Foundation
12.2011 - 12.2016
- Daily responsibilities included monitoring of clients that are housed in a rehab facility for six months. The CSS techs monitored clients’ daily activities during groups, outside activities, medication call, transport to doctor’s appointments and to the cafeteria. The CSS techs also performed daily locker searches in the clients’ rooms and keep a daily log of clients’ behaviors and overall performances.
Home Health Aide
H.R.A (Helping Restore Ability)
09.2007 - 07.2016
- Daily responsibilities included providing home health care to the disabled, provided daily assistance with baths, prepared meals for client, assist client to restroom, provide transportation for recreational purposes and assistance for doctor’s appointments, administration and upkeep of medication.
Customer Service Rep
Union Worker’s Credit Services
08.1999 - 11.2010
- Daily responsibilities included handling of inbound and outbound calls for catalog orders, keyed and posted payments, keyed and posted orders, processed daily shipments, ran daily reports on shipments, orders and payments, issued merchandise returns, issued pickups and claims requests through UPS and USPS, also processed incoming mail and correspondence.
Education
Computerized Business Systems
Computer Learning Center
11.1997
GED - undefined
Cape Center
06.1993
Skills
- Administrative
- Customer Service
- Data Entry / 10 Key
- Teamwork
- Microsoft Word
- Excel Spreadsheets
- File Management
- Communication
Timeline
Business support
MetroCare Services
09.2024 - Current
Main Line Lead
DLH / VA Consolidated Mail Outpatient Pharmacy
05.2023 - 08.2024
Gateway Corrections
01.2017 - 03.2023
Customer Support Specialist
Phoenix House Foundation
12.2011 - 12.2016
Home Health Aide
H.R.A (Helping Restore Ability)
09.2007 - 07.2016
Customer Service Rep
Union Worker’s Credit Services
08.1999 - 11.2010
Computerized Business Systems
Computer Learning Center
GED - undefined
Cape Center