LaTonya Ray
Humble,TX
Summary
Enthusiastic Patient Access Representative II eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Patient Access Representative and training in communication skills. Motivated to learn, grow and excel in the healthcare industry.
Overview
10
10
years of professional experience
Work History
Patient Access Representative II
HCA Northwest Medical Center
Houston, TX
09.2016 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Access Representative II
EAST HOUSTON REGIONAL MEDICAL CENTER
Houston, TX
03.2016 - 09.2016
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Services Representative
MEDICAL PLUS SUPPLIES
HOUSTON, TX
07.2015 - 03.2016
- Accepts incoming call to resolve callers concerns to questions immediately.
- Leverages knowledge to resolve customer concerns more efficiently by being able to communicate all financial elements of Explanation of Benefit.
- Payer system verified insurance include MANAGE CARE, MEDICARE, and MEDICAID.
- Ensure protection of private health and personal information.
- Adheres to all HIPAA compliance regulation.
Patient Access Registration
Elkhart General Hospital
Elkhart, IN
07.2014 - 07.2015
- Obtain demographic, insurance and financial information from patient or guarantor.
- Enters information in computer system with high degree of accuracy.
- Verified patient insurance coverage with Medicare, Medicaid and Manage Care Organization.
Education
Associate of Applied Science - medical coding and billing
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2019
Skills
- Information Collection
- Insurance verifying
- Payment collection
- Fee Collection
Timeline
Patient Access Representative II
HCA Northwest Medical Center
09.2016 - Current
Patient Access Representative II
EAST HOUSTON REGIONAL MEDICAL CENTER
03.2016 - 09.2016
Customer Services Representative
MEDICAL PLUS SUPPLIES
07.2015 - 03.2016
Patient Access Registration
Elkhart General Hospital
07.2014 - 07.2015
Associate of Applied Science - medical coding and billing
Ultimate Medical Academy - Clearwater
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