LaTonya Reynolds
St Clair Shores
Summary
Dynamic professional with extensive experience at Henry Ford Optimeyes, excelling in patient interaction and appointment scheduling. Proven track record in effective communication and HIPAA compliance, enhancing operational efficiency. Adept at problem-solving and team collaboration, consistently achieving high customer satisfaction. Recognized for attention to detail and multi-task management, driving success in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Optical Service Representative
Henry Ford Optimeyes
11.2024 - Current
- Assist a variety of patients with their appointments.
- Scheduling, eye and contact lens exam.
- Front desk duties including answering the phone and directing the patients in the correct department of service that's needed.
- Collecting any payments for services after exams, any openings or closing balances and chart removal or add ons.
Patient Sitter
Touch Point
05.2023 - 11.2023
- Assist a variety of patients with medical needs to assure them with their health and safety.
- Supply them with fresh water and blankets and other needs if the nurse on duty is not available at the time.
- My direct goal is to make sure the patient sure cause any harm to his/herself.
Testing Site Lead Technician
LynxDx
Detroit
10.2021 - 09.2022
- Put on and remove personal protective equipment (PPE).
- Ensure all necessary consent forms were filled out and scanned.
- Setup and breakdown the equipment for sample collection handling and repack the equipment at the end of the event.
- Able to label, collect, and process patient specimens to ensure accurate test results.
- Perform all duties within HIPAA regulations.
- Adhere to policy and procedures during all activates.
- Assist when needed to transport specimens back to warehouse.
- Arrive early to set up testing event.
- Conducts only work-related conversations when clients are waiting for service.
- Ensure that people waiting for testing maintain social distancing in an orderly manner.
- Inventory and ordering of medical supplies.
- All other duties assigned.
- Detroit, MI
Front Desk Lead
YMCA
ST Clair Shores
09.2018 - 03.2020
- Managed front desk area with excellent customer service, including phone calls and greeting students, parents, and staff.
- Handle daily administrative duties such as filing and managing the master calendar.
- Scheduled all client appointments for the Director and arranged appropriate agendas.
- Assisted in the registration process for all new clients and handle all direct communication with clients.
- Executed multiple large projects, assigned by the Director, successfully and in a timely manner.
- Process credit cards, cash, and check payments and provided receipts to clients on a monthly basis.
- ST Clair Shores
Pharmacy Technician
Knight Drugs Pharmacy
03.2001 - 03.2017
- Responsibilities include assisting the pharmacist in taking verbal prescriptions and writing exact prescriptions, counseling patients on prescription and over the counter medications.
- Maintain computerized patient profiles, outpatient pharmacy services, drug interaction screening, and monitoring with the pharmacist.
- Ensure proper maintenance of pharmacy inventory control and general management/finance accounting operations.
- Provide some drug information services to physicians, nurses, and other staff.
- Responsibilities included ensuring fulfillment of all orders and interaction with customers in person and over the phone.
- Scheduled personnel performed payroll management and managed operations.
Education
High School Diploma -
Denby High School
Detroit, MI06-1989
Skills
- Appointment scheduling
- Patient interaction
- HIPAA compliance
- Customer service
- Front desk operations
- Administrative support
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Organization
- Critical thinking
- Medical terminology
- Scheduling
- Courteous demeanor
- Multi-task management
- Verbal and written communication
- Microsoft outlook
References
Available upon request.
Timeline
Optical Service Representative
Henry Ford Optimeyes
11.2024 - Current
Patient Sitter
Touch Point
05.2023 - 11.2023
Testing Site Lead Technician
LynxDx
10.2021 - 09.2022
Front Desk Lead
YMCA
09.2018 - 03.2020
Pharmacy Technician
Knight Drugs Pharmacy
03.2001 - 03.2017
High School Diploma -
Denby High School