Latonya Riley

Traveled to patients homes to complete healthcare services and promote continuity of care

Provided direct personal care to clients

• Adhered to safety protocols by enforcing proper equipment usage.
• Developed and implemented detailed housekeeping and laundry standards to promote cleanliness standards for guest rooms and common areas.
• Coordinated household cleaning service operations and managed client relations.
• Managed team productivity and workflow to exceed quality standards.
• Placed orders for housekeeping and laundry supplies

• Collected soiled tablecloths, napkins, and draperies after large events.
• Monitored customer laundry loads to reach proper wash cycle times.
• Examined dried clothes to identify stains, tears and issues.
• Cleaned and disinfected patient rooms, public restrooms
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Wash, dry, fold and delivered clean linen throughout the facility

• Hand-cleaned telephones, door knobs and remote controls.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
• Sweep, mop, dust and cleaned public bathrooms

• Promoted available products and services to customers during service, account management, and order calls.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Tracked customer service cases and updated service software with customer information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Medical billing, coding and ICD-9, insurance verification, data entry, microsoft word,