Latonya Robinson
Houston,TX
Summary
Goal-oriented customer service manager with 15 years of management background in background and customer service expertise in multiple industries. Strong communicator, adept at building respectful relationships and problem-solving to meet client needs. Independent self-starter, completing tasks quickly and efficiently to meet important deadlines."
Overview
22
22
years of professional experience
1
1
Certification
Work History
LIFE/HEALTH SALES AGENT
AMERICAN NATIONAL INSURANCE
07.2018 - Current
- Develop and implement weekly sales goals in collaboration with the team to serve over 200 clients on a monthly basis and earn over $500 in new sales collectively on a weekly basis
- Manage a team of 5 agents, overseeing all training and tailored support through open communication and proactive problem-solving
- Review over 20 client accounts daily with strict attention to detail to ensure up-to-date and accurate filing
- Establish and maintain respectful relationships with clients through professional and courteous interactions, upholding company values.
- Create marketing plans, set weekly goals, and prospect new accounts with sales team to ensure they meet their personal weekly sale goal.
REAL ESTATE AGENT
SAPPHIRE REALTY
10.2013 - Current
- Guide clients throughout the process of purchasing or selling a home.
- Perform monthly home buying seminars and other marketing techniques to build the business.
- Prepare documents such as representation contracts, purchase agreements, closing statements, and leases.
- Develop and deliver presentations to future homeowners to promote and market my business to create and close sales.
- Host weekly open house events for broker listings to ensure contract to close within 30 days or less.
BUSINESS CONSULTANT
SUBWAY DEVELOPMENT
07.2007 - 03.2016
- Accountable for providing thorough performance evaluations for franchises (37-41 locations) across a broad and diverse territory to ensure alignment of site operations with corporate vision and directives
- Deliver training sessions for managers and staff on brand image, marketing, customer service, and strategies to increase profitability
- Focused on improving the overall operations of the Subway brand by coaching and training new franchisees on how to set business goals and develop a solid team with each store.
Education
Certification - Real Estate
Lone Star College System
Spring, TX10.2013
Skills
- Maintaining Customer Database
- Qualified Lead Generation
- Consultative Sales Strategies
- Customer Service and Assistance
- Complex Problem-Solving
- B2B Sales
Certification
Life insurance, Health insurance, and Annuities Expire January 2024
Real Estate - Expire October 2023
Timeline
LIFE/HEALTH SALES AGENT
AMERICAN NATIONAL INSURANCE
07.2018 - Current
REAL ESTATE AGENT
SAPPHIRE REALTY
10.2013 - Current
BUSINESS CONSULTANT
SUBWAY DEVELOPMENT
07.2007 - 03.2016
Certification - Real Estate
Lone Star College System
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